CARLINA GROSS
Silver Spring,MD
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, Ethical and detail-oriented administrative professional accustomed to handling routine needs and special projects. Monitors and records expenditures, Schedule appointments and proofreads documents prior to finalization. Hardworking and punctual individual familiar with administrative duties. Skilled in handling routine office operations and consistent about meeting deadlines. Coordinates activities of in-house personnel, clients and vendors, updating project files and protecting confidentiality of sensitive information.
Overview
7
7
years of professional experience
Work History
Executive Assistant
ATCC
06.2023 - Current
- Organize and compose correspondence, reports and records for internal use.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, and scheduling corporate internal and external meetings
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provide administrative support, including but not limited to, travel arrangements, arranging and scheduling meetings, for an assigned program or business unit staff.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Interacts with ATCC Finance and Business Operations staff as required for reporting assigned program or business unit budget.
- Provides reports, as required, for management staff.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Performs other ancillary duties, as assigned.
Administrative Assistant II
QCI Behavioral Health
01.2022 - 06.2023
- Greet visitors and communicated to assess needs and provide direction
- Maintained neat lobby areas and greeted each person promptly
- Offer professional first impression to visitors and callers and gave knowledgeable assistance
- Received, answered and responded to telephone calls
- Checked patients in and out of appointments
- Gathered information from patients, processed registration paperwork and collected payments
- Protected patient data through strict compliance with HIPAA requirements
- Takes requests for prescriptions
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Maintained privacy and confidentiality of patients in compliance with policies and regulations
- Schedule next visit for all exiting/ returning patients, according to provider and patient direction
- Assist with obtaining authorizations for referrals as needed
- Trained office staff in use of different equipment and software programs
- Completing MHA uninsured eligibility form for uninsured patient
- EMR- Clinic Tracker.
Patient Intake Coordinator
My Psychiatrist, PLC
09.2019 - 01.2022
- Answered incoming calls and met with potential clients while maintaining confidentiality
- Schedules appointments for new patients, routine visits, and follow-ups
- Managed efficient patient intakes and collect patient history
- Utilized tracking processes to monitor timeline of intake response and case assignment
- Verifying insurance information for new patients to determine eligibility and ensure necessary paperwork is complete before the patient visit
- Gained and retained updated knowledge of program and service offerings and provided clients with contact information for available external resources
- Knowledge of ICD-10 codes and CPT codes
- Knowledge of Psychological testing
- Planned and executed strategies to increase business and drive profit growth
- 250 new patient referrals in 1 month
- EMR: Icannotes.
Patient Access Registrar
Reston Hospital Center HCA
09.2017 - 09.2019
- Registered Patient in the Emergency Department and Labor and Delivery
- Ability to accurately register 60 patients during an 8-hour Shift
- Ability to work in a fast-paced environment
- Level 2 trauma center
- Interviewing patients to establish patient accounts and obtain necessary signatures of consent
- Obtained and updated patient personal and financial information
- Collected patient copays and balances
- Maintained compliance with HIPAA regulations to safeguard patient privacy
- Exercised high level of control over confidential medical information
- Have strong customer service and organizational skills
- Putting together intake packets and making copies of other documents as needed
- Managed registration desk by answering telephones and transferring calls to designated department
- Kept offices and work area clean, tidy and well-stocked
- EMR: Meditech.
Education
Associate of Applied Science - Medical Assisting -
ECPI University
Manassas, VA04.2022
Skills
- Customer service
- Reliability
- Time management
- Analytical thinking
- Highly organized
- Computer skills
- Travel Coordination
- Conflict Management
- Executive Support
- Strong Problem Solver
- Process Improvements
- Meticulous attention to detail
Training
GWU MFA Gastroenterologist- Medical Assistant, Washington, DC, 02/2022, 04/2022, Assists physician during physical exams and procedures., Assists with obtaining authorizations or referrals needed., Maintains patient charts and ensures information is filed and scanned accurately., Takes vitals on all patients to include height, weight, blood pressure and temperature., Completes patient history, medication documentation, and other orders as instructed by the provider., Performs point of care testing, phlebotomy, specimen collection and assists the providers with basic routine tests, injections and procedures ECGs, Blood Glucose., Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.
Timeline
Executive Assistant
ATCC
06.2023 - Current
Administrative Assistant II
QCI Behavioral Health
01.2022 - 06.2023
Patient Intake Coordinator
My Psychiatrist, PLC
09.2019 - 01.2022
Patient Access Registrar
Reston Hospital Center HCA
09.2017 - 09.2019
Associate of Applied Science - Medical Assisting -
ECPI University
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