Carlina Moore
Oak Ridge,Tennessee
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Front Desk Lead
Salon Visage
10.2019 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Beauty Advisor
Bare Minerals
10.2016 - 12.2019
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Contributed to inventory management by accurately tracking stock levels.
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
High School Diploma -
Lenoir City High School
Lenoir City, TNSkills
- Managing Operations and Efficiency
- Professional and Courteous demeanor
- Employee Coaching and Mentoring
- Verbal and Written Communication
- Hiring and Training
- Shift Scheduling
- Policy Implementation
- Key Performance Indicators
- Documentation and Reporting
- Data entry accuracy
- POS and Database Maintenance
- Client Relationship Management
- Organizational skills
- Active listening
- Conflict resolution
- Time management
- Telephone etiquette
- Cash handling
Timeline
Front Desk Lead
Salon Visage
10.2019 - Current
Beauty Advisor
Bare Minerals
10.2016 - 12.2019
High School Diploma -
Lenoir City High School