Carline Garreau
3164 Santa Rosa ,CA
Summary
Dynamic security professional with extensive experience at Riverfront-Miami Residents, excelling in safety protocols and emergency response. Proven ability to enhance community safety through vigilant patrolling and effective communication. Skilled in report preparation and security camera monitoring, fostering a secure environment while building strong relationships with residents.
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Diligent Security professional with Number years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
9
9
years of professional experience
Work History
Security Guard
Riverfront-Miami Residents
Miami Fl
02.2021 - 06.2022
- Monitored premises to ensure safety and security of residents and property.
- Conducted regular patrols to identify potential hazards or breaches in security.
- Responded promptly to incidents, ensuring proper reporting and documentation.
- Assisted residents with inquiries, fostering a safe community environment.
- Collaborated with law enforcement during emergency situations and investigations.
- Provided training for new staff on safety procedures and emergency response plans.
- Enforced security protocols and policies, maintaining order within the facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
The Trayvon Martin Foundation
Front Desk Office
Miami, FL
08.2019 - 03.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Customer Service Cashier
Ross Dress for Less
Miami, FL
03.2016 - 11.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and returns accurately to ensure smooth operations.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier/Customer Service
Winn Dixie Supermarket
Miami, FL
06.2014 - 10.2018
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained accurate cash drawer and balanced at shift end.
- Implemented promotional displays to enhance customer engagement.
- Monitored inventory levels and reported discrepancies to management.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales Associate
Macy's
Miami, FL
04.2013 - 06.2018
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkouts and customer satisfaction.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve store goals and improve overall customer engagement strategies.
- Addressed customer inquiries and resolved issues promptly to foster positive relationships and repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Arts - Social Work
Santa Rosa Junior College
Santa Rosa, California, CAHigh School Diploma -
Penn Foster Career School
Scranton, PA04.2014
Skills
Verbal and written communication
Security camera monitoring
Patrolling
Workplace safety
Report preparation
Public speaking
Active listening
Time management
Decision-making
Ability to handle and solve the problems of clients
Computer skill
Management skills etc
Leadership skill
Timeline
Security Guard
Riverfront-Miami Residents
02.2021 - 06.2022
The Trayvon Martin Foundation
Front Desk Office
08.2019 - 03.2020
Customer Service Cashier
Ross Dress for Less
03.2016 - 11.2018
Cashier/Customer Service
Winn Dixie Supermarket
06.2014 - 10.2018
Sales Associate
Macy's
04.2013 - 06.2018
Associate of Arts - Social Work
Santa Rosa Junior College
High School Diploma -
Penn Foster Career School