
Dynamic Customer Service Manager with a proven track record at Wendy's Restaurant, excelling in customer satisfaction and team leadership. Skilled in problem-solving and budget management, I implemented effective customer service strategies that enhanced performance and fostered a customer-focused environment. Proficient in Microsoft Office Suite, driving operational excellence.
Lead team to deliver excellent services to the customers by assisting in what they need.
Ensure customer’s satisfaction by seating clear goals and monitoring high performance.
Managing budgets and collaboring with other departments to improve the overall customer services.
Team leadership development.
Customer Services strategies.
Customer support and problems solved.
Inventory control
Budget management.
Listening and helping customer about their questions then providing them an answer or response.
Providing them all the informations possible about products and services.
Processing orders and returns, handling all complaints.
Resolving all issues to ensure the customers satisfactions.