Summary
Overview
Work History
Education
Skills
Timeline
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Carline Mompremier

Boynton Beach,FL

Summary

Dynamic Customer Service Manager with a proven track record at Wendy's Restaurant, excelling in customer satisfaction and team leadership. Skilled in problem-solving and budget management, I implemented effective customer service strategies that enhanced performance and fostered a customer-focused environment. Proficient in Microsoft Office Suite, driving operational excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Wendys Restaurant
Pompano Beach, FL
09.2024 - Current

Lead team to deliver excellent services to the customers by assisting in what they need.

Ensure customer’s satisfaction by seating clear goals and monitoring high performance.

Managing budgets and collaboring with other departments to improve the overall customer services.

Team leadership development.

Customer Services strategies.

Customer support and problems solved.

Inventory control

Budget management.

Customer Service Associate

Floor & Decor
Pompano Beach, FL
11.2023 - 08.2024

Listening and helping customer about their questions then providing them an answer or response.

Providing them all the informations possible about products and services.

Processing orders and returns, handling all complaints.

Resolving all issues to ensure the customers satisfactions.

Stocker

Floor & Decor
Pompano Beach, FL
11.2023 - 08.2024
  • Stocked shelves efficiently to maintain product availability and organization.
  • Assisted in inventory management by monitoring stock levels and reporting discrepancies.
  • Operated pallet jack and other equipment safely to transport products throughout the store.
  • Collaborated with team members to ensure
  • timely restocking of merchandise during peak hours.
  • Organization and maintenance.

Education

Some Associate Degree - Business Administration

Broward College
Fort Lauderdale, FL
03.2005

Skills

  • Customer service strategies
  • Customer support and problem-solving
  • Microsoft outlook, word, and Excel
  • Team leadership development
  • Inventory control
  • Collaborating and improving
  • Budget management

Timeline

Customer Service Manager

Wendys Restaurant
09.2024 - Current

Customer Service Associate

Floor & Decor
11.2023 - 08.2024

Stocker

Floor & Decor
11.2023 - 08.2024

Some Associate Degree - Business Administration

Broward College
Carline Mompremier