Summary
Overview
Work History
Education
Skills
Timeline
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Carlisa Pierson

Alexandria,LA

Summary

Proven CNA and Customer Service Representative with a track record of compassionate communication and attention to detail, honed at Christus Health and Teleperformance. Excelled in multitasking and conflict resolution, significantly enhancing patient care and customer satisfaction. Skilled in EMR systems and adept at maintaining confidentiality, consistently delivering solutions that exceed employer expectations.

Overview

3
3
years of professional experience

Work History

CNA

Christus Health
Alexandria, LA
10.2024 - Current
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Collected specimens from patients for laboratory testing purposes.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reported changes in patient conditions to registered nurse or physician.
  • Shaved and draped patients to prepare for surgery, treatment or examination.

CNA

Harbor Hospice
Alexandria, LA
09.2021 - 10.2024
  • Documented activities and recorded information in EMR system.
  • Reported changes in patient conditions to registered nurse or physician.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative

Teleperformance
Alexandria, LA
12.2021 - 07.2023
  • Resolved Complex Problems By Working With Other Departments To Provide Solutions That Meet Customer Needs.
  • Answer Customer Inquiries Via Phone, Emails, And Chat.
  • Provided Excellent Customer Service To Resolve Customer Complaints In A Timely Manner.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

GED -

Grant Acdemy
Dry Prong, LA
08-2008

Skills

  • Compassionate communication
  • Conflict resolution
  • Multitasking and organization
  • Flexibility and adaptability
  • Typing Speed
  • Attention To Detail
  • Maintaining confidentiality
  • End-of-life care

Timeline

CNA

Christus Health
10.2024 - Current

Customer Service Representative

Teleperformance
12.2021 - 07.2023

CNA

Harbor Hospice
09.2021 - 10.2024

GED -

Grant Acdemy

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Carlisa Pierson