CARLISA WASHINGTON
Pittsburgh,PA
Summary
Dynamic and dependable professional with exceptional communication skills, honed at UPMC Shadyside Hospital. Proven ability to resolve problems swiftly while ensuring superior customer experiences. Proficient in computer usage and multi-tasking, consistently delivering high-quality service in fast-paced environments. A dedicated team player committed to enhancing patient care and satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
35
35
years of professional experience
Work History
Food Service Liaison
UPMC Shadyside Hospital
Pittsburgh, PA
12.1996 - Current
- Prepare and edit menus for the trayline in a timely manner
- Answer all phones calls and directed them to the appropriate personnel
- Process and maintain patient care orders including menu/tray tickets processing
- Work on the computer using two screens daily for E-record and computrition
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- We all work together as a team to process and communicate all patient care issues
- December 1996 to September 2001 I worked as a food service worker and hostess
- I served patient trays
- Assisted patients with ordering meals according to their diet orders
- Cleaned and maintained my pantry
Bus Driver
B&B Transit
08.1994 - 02.1997
- Transport children safely to and from school
Cashier/Food preparer
Burger King
Pittsburgh
06.1990 - 12.1991
- I am a very dependable worker, that comes to work everyday
- Stock and refill supplies
- Slice and prep food
- Cook breakfast and lunch food items
- Ring up purchases and give correct change
- Count money
- Take customers’ orders and ring up the purchase
- Clean the dining room
- Sweep and mop floors
- Change trash
Education
High School Diploma -
Taylor Allderdice High School
PA06-1992
Skills
- Dependable
- Great personality
- Patient care
- Friendly
- Mannerable
- Computer usage
- Multi-tasking
- Team work
- Exceptional communication skills
- Time management
- Problem resolution
- Inbound call answering
- High-energy attitude
- Credit card payment processing
- Inbound call management
References
References available upon request.
Timeline
Food Service Liaison
UPMC Shadyside Hospital
12.1996 - Current
Bus Driver
B&B Transit
08.1994 - 02.1997
Cashier/Food preparer
Burger King
06.1990 - 12.1991
High School Diploma -
Taylor Allderdice High School