Carlise Ellis
Baltimore,MD
Summary
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands.
Overview
14
14
years of professional experience
Work History
Protective Security Officer
Walden Security
02.2020 - 05.2024
- Provided exceptional customer service to employees and guests, addressing concerns promptly and professionally.
- Streamlined incident reporting process through meticulous documentation and clear communication with supervisors.
- Demonstrated excellent conflict resolution skills when dealing with disputes or confrontations among staff members or visitors.
- Developed strong working relationships with local emergency responders, fostering an environment of collaboration during crisis situations.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
Correctional Officer
DPSCS
07.2013 - 06.2020
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Nursing Unit Assistant
Fredrick Villa Nursing and Rehabilitation Center
04.2010 - 07.2013
- Ensured compliance with hospital policies and regulations by maintaining up-to-date knowledge of guidelines and best practices within the field of healthcare administration.
- Acted as a liaison between patients and their families, keeping them informed about treatment plans and progress while addressing any concerns or requests.
- Promoted a collaborative atmosphere within the nursing unit through effective teamwork and clear communication.
- Improved patient care by efficiently managing nursing unit tasks and maintaining accurate records.
- Coordinate with medical facilities to schedule outside appointments.
Education
High School Diploma -
New Era Academy
Baltimore, MDSkills
- Problem Resolution
- Problem-solving skills
- Professional Communication Skill
- Active Listening
Timeline
Protective Security Officer
Walden Security
02.2020 - 05.2024
Correctional Officer
DPSCS
07.2013 - 06.2020
Nursing Unit Assistant
Fredrick Villa Nursing and Rehabilitation Center
04.2010 - 07.2013
High School Diploma -
New Era Academy
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