Carlisha Cavit
Dallas,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
Work History
Manager of Cleaning Operations
24 Hour express cleaning service
Dallas, TX
04.2014 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Package Handler
Fed Ex Ground
Irving, TX
09.2017 - 02.2018
- Sorted packages to appropriate slide, line or belt for final distribution.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Loaded and unloaded shipments from trucks.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Telemarketer Sales Representative
Payment Processing
Dallas, TX
09.2011 - 02.2012
- Performed outbound telemarketing calls offering various products and services according to predetermined scripts.
- Outbound calling to schedule appointments for potential customers to meet with field sales representatives.
- Met individual performance goals established by management team related to sales quotas and revenue targets.
Peolple Greeter/ Cashier
Walmart
Balch Springs, TX
02.2009 - 09.2009
- Monitored customer activity in order to detect potential theft or safety hazards.
- Organized displays to attractively showcase products.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Cosmetic Beauty Advisor
Walgreens
Dallas, TX
02.2008 - 01.2009
- Maintained friendly atmosphere in store by engaging customers in conversations about their interests.
- Performed cashier duties such as ringing up sales, processing payments and handling returns or exchanges.
- Educated customers on new trends and promotional offers available at the store.
- Provided customers with beauty advice, product recommendations and application techniques.
Education
Paul Quinn Honors Academy
Dallas07-2004
Cosmetology
Vatterott
Dallas Tx Medical Assisting
ATI Career Training Center - Dallas
Dallas, TXSkills
- Business Administration
- Strategic Planning
- Workforce Management
- Expense Tracking
- Contract Management
- Script Reading
- Attention to Detail
- Customer Service
- Verbal and written communication
- Goal-Oriented
- Inbound and outbound calls
- Entrepreneurship
- Professional speaking abilities
- Appointment Scheduling
- Call Center Operations
- Customer Engagement
- Teamwork and Collaboration
- Phone Etiquette
- Relationship Building
- Retail Store Operations
Timeline
Package Handler
Fed Ex Ground
09.2017 - 02.2018
Manager of Cleaning Operations
24 Hour express cleaning service
04.2014 - Current
Telemarketer Sales Representative
Payment Processing
09.2011 - 02.2012
Peolple Greeter/ Cashier
Walmart
02.2009 - 09.2009
Cosmetic Beauty Advisor
Walgreens
02.2008 - 01.2009
Paul Quinn Honors Academy
Cosmetology
Vatterott
Medical Assisting
ATI Career Training Center - Dallas
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