Summary
Overview
Work History
Education
Skills
Timeline
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Carlisha Davis

Mobile,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pilot Catastrophe Services
Mobile, AL
07.2023 - 11.2023

Call Center Representative

Progressive
Mobile, AL
02.2023 - 06.2023
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Healthcare Customer Service Representative

TTEC
Mobile, AL
04.2022 - 08.2022

Education

High School Diploma -

Mattie T Blount High School
Eight Mile, AL
05-2021

Some College (No Degree) - Computer Science

Alabama A & M University
Huntsville, AL

Skills

  • Basic Clerical Knowledge
  • Effective Listening
  • Call Center Representative
  • Conflict Resolution Techniques
  • Microsoft Word
  • Records Preparation
  • Inbound And Outbound Calling

Timeline

Customer Service Representative

Pilot Catastrophe Services
07.2023 - 11.2023

Call Center Representative

Progressive
02.2023 - 06.2023

Healthcare Customer Service Representative

TTEC
04.2022 - 08.2022

High School Diploma -

Mattie T Blount High School

Some College (No Degree) - Computer Science

Alabama A & M University

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Carlisha Davis