Stephanie Robinson
Dallas,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sam's Club
Dallas, Texas
09.2018 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Circle K
Dallas, Tx
05.2013 - 08.2017
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Developed and maintained exceptional customer services standards
- Ensured proper cleanliness was maintained in all areas of the store and front house
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage product to ensure quality
- Performed checkout of serves to ensure that all tickets were accounted for
- Collaborate with the Executive Chef to analyze and approve all food and beverages selectio
- Regularly updated computer systems with new pricing and daily food specials.Developed and maintained a staff that provided hospitable, professional service while adhering to policies.
Customer Service Representative
Wal-Mart
Dallas, Tx
10.2012 - 02.2013
- Processed an average of 55 transactions each day in a timely manner
- Answer customers questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fits their personal needs.Kept the showroom clean and maintained neat
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicating with customer about product quality, value and style
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Processed all sales transactions accurately and in a timely fashion
Customer Service Representative
Sam’s Warehouse
Dallas, Tx
06.2009 - 04.2011
- Processed an average of 55 transactions each day in a timely manner
- Answer and address customer problems and/or concerns
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
Education
Human Resource Manager
Cedar Valley College
2018
Diploma - Human Resources Manager
H Grady Spruce High School
1986
Skills
- Energetic work attitude
- Strong organization skills
- Active listening skills
- Print and electronic media skills
- Event planning
- Positive attitude
- Basic clerical knowledge
Timeline
Customer Service Representative
Sam's Club
09.2018 - 05.2022
Assistant Manager
Circle K
05.2013 - 08.2017
Customer Service Representative
Wal-Mart
10.2012 - 02.2013
Customer Service Representative
Sam’s Warehouse
06.2009 - 04.2011
Human Resource Manager
Cedar Valley College
Diploma - Human Resources Manager
H Grady Spruce High School