Galen Bower
Westfield
Overview
1996
1996
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
05.1995 - 09.1995
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints efficiently, maintaining service quality standards.
- Educated clients on banking products and services to enhance financial literacy.
- Documented customer interactions accurately in CRM systems for future reference.
Host/Server
Ponderosa Steak House
1989 - 1991
Cashier/Customer Service
Wal-Mart
Customer Service/Membership Sales
Monon Center
Organist
St. John’s Episcopal Church
- (Speedway)
Opera singer
Self employed
1998 - 2015
- Performing artist
Director of Operation
Indianapolis Opera
2012 - 2014
Lead Concierge
Stonecrest of Meridian Hills
2016 - 2018
- Supervised daily operations to ensure high-quality guest experiences and satisfaction.
- Coordinated front desk activities, managing reservations and guest inquiries efficiently.
- Trained and mentored new concierge staff on best practices and service standards.
- Developed and implemented standard operating procedures to enhance operational efficiency.
- Resolved complex guest issues by employing problem-solving skills and resourcefulness.
- Monitored service delivery, ensuring adherence to hospitality industry standards and policies.
- Created customized itineraries tailored to guests'' preferences, ensuring memorable experiences during their stay.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
Activities Coordinator
Magnolia Springs Senior Living
2018 - 2021
- Coordinated daily activities and events for residents, enhancing engagement and community involvement.
- Collaborated with team members to develop and implement customized programs based on resident interests.
- Organized transportation logistics for outings, ensuring safe and enjoyable experiences for all participants.
- Facilitated communication between residents and families, addressing concerns and fostering relationships.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Voice and Piano Teacher
Bach to Rock
2022 - 2023
- Developed tailored lesson plans to meet diverse student needs and learning styles.
- Instructed students in music theory, technique, and performance skills through engaging methods.
- Assessed student progress regularly, providing constructive feedback to enhance musical growth.
- Organized and led recitals and performances to showcase student achievements and foster confidence.
- Collaborated with parents to discuss student development and address any concerns or goals.
- Integrated technology into lessons using digital tools for music education and practice tracking.
- Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
- Introduced students to appropriate hand positioning, finger transitions and pedal use.
- Communicated with parents regarding upcoming events and student progress.
- Developed lesson plans, selected course materials and prepared assignments.
- Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.
- Developed personalized curriculum for each student to cater to their unique learning styles and needs.
- Enhanced student performance by incorporating innovative teaching methods and individualized lesson plans.
- Organized special events like recitals and concerts to showcase student talent within the community.
- Evaluated and graded student performance, homework assignments, projects and tests.
- Ensured smooth communication with parents about their child''s progress through regular meetings discussing achievements areas needing improvement.
- Fostered a passion for music in students by exposing them to various genres, composers, and historical periods.
- Maintained detailed records of student attendance, progress reports, repertoire lists, and performance evaluations.
Cashier
Menards
Education
Non-Degree granting - undefined
Chicago Lyric Opera Center
Chicago, Illinois01.2001
Artist Diploma - undefined
Yale University
New Haven, Connecticut01.1998
Master of Music - undefined
Yale University
New Haven, Connecticut01.1997
Bachelor of Music - undefined
Ball State University
Muncie, Indiana01.1995
Diploma - undefined
Greensburg Community High School
Greensburg, Indiana01.1991
Skills
- Dependable
- Strong Organizational Skills
- Energetic Work Attitude
- High Customer Service Standards
- Troubleshooting
- Sharp Problem Solver
- Active Listening skills
- Accurate Money handling
- Excellent Verbal/written communication skills
- Team Player
- Outgoing personality
- Excellent time Management
- Enthusiasm
- Creative Mindset
- Ability to prioritize to meet goals
- 50-60 words per minute
Timeline
Customer Service Representative
Fifth Third Bank
05.1995 - 09.1995
Cashier/Customer Service
Wal-Mart
Organist
St. John’s Episcopal Church
Non-Degree granting - undefined
Chicago Lyric Opera Center
Artist Diploma - undefined
Yale University
Master of Music - undefined
Yale University
Bachelor of Music - undefined
Ball State University
Diploma - undefined
Greensburg Community High School
Host/Server
Ponderosa Steak House
1989 - 1991
Customer Service/Membership Sales
Monon Center
Opera singer
Self employed
1998 - 2015
Director of Operation
Indianapolis Opera
2012 - 2014
Lead Concierge
Stonecrest of Meridian Hills
2016 - 2018
Activities Coordinator
Magnolia Springs Senior Living
2018 - 2021
Voice and Piano Teacher
Bach to Rock
2022 - 2023
Cashier
Menards