Widmarlie Lordeus

I am an adaptable team member willing to take on any necessary duty. I also easily adjust to changing circumstances and am committed to business prosperity. I am ready to grow professionally and acquire new abilities and experiences.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Successfully managed 80+ patient calls per day, ensuring timely scheduling, accurate information, and compassionate service.
• Achieved 100% accuracy in insurance verification and billing entries, reducing claim denials and improving revenue cycle efficiency.
• Streamlined appointment scheduling and check-in processes, reducing patient wait times and enhancing overall clinic flow.
• Assisted with workers’ compensation and corporate account services, ensuring compliance and smooth coordination across multiple carriers.
• Recognized by supervisors for conflict resolution skills, effectively handling patient concerns and maintaining trust in healthcare services.
• Supported flexible staffing needs by working late hours, holidays, and weekends, demonstrating reliability and commitment to patient care.

• BLS Certification
• Issued: 2024-10-23
• ID: 9F1516A
• National CPRFoundation