Carlisha Leggett
Meridian,MS
Summary
Professional with 10+ years in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
National Grid
Payment Processing Clerk
Meridian, MS
08.2024 - Current
- Minimized late fees on overdue accounts through consistent follow-up and timely resolution of outstanding balances.
- Conducted audits of payment records to ensure adherence to company policies and standards.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments
Data Processing Customer Service Representative
Verizon
Meridian, Ms
11.2022 - 08.2024
- Delivered fast paced problem solving solutions
- Diagnosed and resolved technical issues to minimize downtime and enhance operational efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback
Inside Sales Representative
Asurion Insurance Services
Meridian, MS
07.2020 - 11.2022
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Morrison’s Cafe
Meridian, MS
04.2016 - 11.2019
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Meridian High School
Meridian, MSSkills
- Data entry
- Sales
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Computer skills
- Customer service
- Problem-solving
- Friendly, positive attitude
Timeline
National Grid
Payment Processing Clerk
08.2024 - Current
Data Processing Customer Service Representative
Verizon
11.2022 - 08.2024
Inside Sales Representative
Asurion Insurance Services
07.2020 - 11.2022
Cashier
Morrison’s Cafe
04.2016 - 11.2019
GED -
Meridian High School