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Associate Principal Engineer

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Results-driven customer service professional with expertise in retail, call center operations, and translation services. Skilled in managing high call volumes, resolving inquiries, and ensuring effective communication. Bilingual in English and Arabic, with strong capabilities in typing, data entry, multitasking, and problem-solving. Open to remote roles in customer service, chat support, or administrative support.

Professional with 10+ years in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced Azure-focused MLOps Engineer with a strong track record of building and operating production-grade ML systems in large enterprise environments. Deep expertise in Azure ML Studio components, Azure DevOps YAML-based CI/CD, and scalable deployment frameworks supporting high-volume workloads. Skilled in delivering ML and Azure Services solutions within secure cloud architectures using VNet integration, Private Endpoints, Managed Identity and Key Vault. Proven ability to productionise models with comprehensive monitoring, drift detection, performance optimisation, and controlled Dev, QA and Prod promotion. Known for accelerating deployment cycles while maintaining resilience, governance, and operational excellence at scale.

Microsoft, Google and Databricks certified Lead AI/ML Engineer with a specialization in ML and production grade MLOps. Proven track record in architecting end to end ML lifecycles from automated data ingestion to CI/CD driven deployments that reduced model go-live time by 55%. Expert in building scalable Agentic RAG systems and multi-agent workflows using Azure AI Foundry, vertex AI and Databricks Mosaic AI, MLflow tracking and governed Unity Catalog pipelines

Sade Grant

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National Grid Billing Agent- Remote

Front End Cashier

Customer Service Representative

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Bachelor of Science - Business Administration And Management

Associate of Applied Science - Business Administration

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National Grid Billing Agent- Remote

Bachelor of Science - Business Administration And Management

Associate of Applied Science - Business Administration

Front End Cashier

Customer Service Representative

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