Carlisse Webb
Gulfport,MS
Summary
Driven by a results-focused approach, I leveraged HIPAA compliance and effective communication skills to enhance patient care and satisfaction. My tenure across diverse roles, notably as a Medical Assistant, saw a significant reduction in patient wait times by streamlining records management and improving service delivery efficiency.
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.
Positive and upbeat with excellent communication skills. Care-focused Phlebotomist bringing 8-10 year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security
Signal 88
Mobile, AL
09.2021 - 12.2022
- Documented and organized security information accurately and efficiently.
- Reduced security risks by conducting thorough vulnerability assessments and implementing robust security measures.
- Followed company, safety, security policies, and procedures.
- Championed a culture of accountability within the Security Forces unit, fostering a strong sense of ownership and responsibility for maintaining safety and security.
- Cultivated relationships and helped family members pursue financial security.
- Conducted vehicle patrols around perimeter, deterring potential security threats.
- Monitored and implemented procedures to manage data security risks.
- Monitored physical security protection standards and building access control.
- Directed security activities at investigation sites.
Medical Assistant
Costal Family Health
Biloxi, MS
08.2014 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Call Center Representative
Costal Family Health Center
Gulfport, MS
05.2017 - 12.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kennel Technician
Humane Society of South Mississippi
Gulfport, MS
09.2010 - 03.2012
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Education
Associate - Medical
Blue Cliff College
Gulfport10.2014
GED -
Gulfport High School
Gulfport, MS03.2007
Skills
HIPAA Compliance
Vital Sign Monitoring
EMR / EHR
Electronic Health Records
Venipuncture
Order of draw
Specimen handling
Butterfly needle technique
Patient confidentiality
Capillary puncture
Syringe method
Hemoglobin Testing
Certification
- Phlebotomy Course Training
- Medical Assistant Degree
- First Aid
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Security
Signal 88
09.2021 - 12.2022
Call Center Representative
Costal Family Health Center
05.2017 - 12.2017
Medical Assistant
Costal Family Health
08.2014 - 12.2018
Kennel Technician
Humane Society of South Mississippi
09.2010 - 03.2012
Associate - Medical
Blue Cliff College
GED -
Gulfport High School