Carlitos Molina
Worcester,MA
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Recognized for assessing operational needs and developing solutions to drive customer satisfaction.
Resourceful and well-organized with excellent leadership and team building record.
Bilingual; Fluent in Spanish.
Knowledgeable and enthusiastic about working with diverse populations and backgrounds to transform situations into more productive and financial stables lives.
Passionate about helping individuals overcome disadvantages.
Overview
15
15
years of professional experience
Work History
Head Clerk
MassHire Central Career Center
Worcester , MA
2022.02 - Current
- Provide guidance and clarity on resources and programs offered at the Career Center to customers of diverse backgrounds.
- Facilitate the Spanish Career Center Seminar workshop presentation.
- Facilitate new customer orientations.
- Communicate with customers via several communication methods including Webex, Teams, email, phone and text.
- Provide general administrative duties such as filing, preparing workshop materials.
- Conduct timely, accurate, and complete documentation and reports reflecting services rendered as well as referrals to resources.
- Create and schedule workshops in Moses.
- Work closely with Career Counselors, WIOA Staff, Best Team and Recruiters to provide service to our customers.
- As a Level 1 staff, interpret and explain eligibility requirements for DUA and Reemployment Services and Eligibility Assessment (RESEA).
- Answer inquiries concerning eligibility, procedures and benefits using agency guidelines inform clients and other interested parties of programs and services.
- Network with partners like DTA to collaborate and communicate in an effective and efficient manner.
- Internal Auditor for the Work Participation Program (WPP).
- Review and analyze client information through interviews and determine employment and training interest.
- Work as part of a team to help achieve the MassHire Central Career Center goals.
- Oversee scheduling of conference rooms to internal and external partners.
- Assist customers with resume building and critique.
Quality and Operations Manager
Torkmotion
Shrewsbury , MA
2009.07 - Current
- Lead the mentoring/career coaching internal succession program.
- Conducted interviews and assessments of candidates for positions within company, both new hire and career advancement.
- Wrote scopes, requirements and procedures.
- Implemented Operational improvements and resolution of problems to deliver top-notch customer service.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Monitored multiple databases to keep track of all company inventory.
- Successfully led key projects which resulted in Company Growth.
- Oversaw various projects from conceptualization to completion.
- Conduct Quality Assurance on all products
Education
High School Diploma -
Worcester Vocational High School
Worcester, MA1999
Skills
- Moses Certified
- Webex and Microsoft Office proficient
- Workshop Facilitation
- Powerpoint proficient
- Demonstrated ability to work in a team environment
- Able to Network and Collaborate with program partners
- Training and development
- Planning and coordination
- Able to multi-task
- Staff leadership and direction
- New employee training
- Process monitoring
- Able to work with diverse populations
- Attention to detail
- Excellent written and verbal communication skills
- Inventory organization
- Inspection procedures
Timeline
Head Clerk
MassHire Central Career Center
2022.02 - Current
Quality and Operations Manager
Torkmotion
2009.07 - Current
High School Diploma -
Worcester Vocational High School
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