Carllette McGowan
Baltimore,MD
Summary
Compassionate healthcare professional with extensive experience delivering patient-centered care across diverse settings. Proven track record in enhancing operational efficiency through effective staff coordination, training, and compliance, resulting in improved patient outcomes and satisfaction.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Genesis HealthCare
Lebanon, USA
01.2023 - Current
- Delivered compassionate, patient-centered care to enhance resident well-being.
- Monitored and documented vital signs to ensure accurate health assessments.
- Executed safe transfers and repositioning of residents in compliance with safety protocols.
- Collaborated with interdisciplinary healthcare teams to support coordinated care.
Certified Nursing Assistant (PRN)
Clipboard Health
Baltimore, Maryland
01.2022 - Current
- Provided patient care in skilled nursing, rehabilitation, and assisted living settings to enhance patient comfort and recovery.
- Monitored patient conditions and reported changes to ensure timely interventions and optimal care.
- Provided assistance with activities of daily living, including transfers and feeding, in various care settings.
- Maintain HIPAA and infection-control compliance.
Operations Manager (Hybrid)
State of Mind Health and Wellness
Millersville, USA
01.2020 - Current
- Oversaw daily operations, staffing, and compliance to ensure smooth workflow.
- Coordinated scheduling, documentation, and billing processes to maintain operational efficiency.
- Implemented process improvements to enhance efficiency.
- Managed onboarding and training programs, conducting performance reviews to enhance team development.
Emergency Department Patient Care Technician (Contract)
Johns Hopkins Hospital
Baltimore, Maryland
01.2021 - 07.2022
- Aided in emergency procedures and trauma care to facilitate rapid response and treatment.
- Conducted vital signs, EKGs, specimen collection, and transport to ensure timely patient assessment.
- Provided direct patient care in a high-volume Emergency Department.
- Documented patient information and upheld safety standards to ensure compliance and quality care.
Patient Care Technician
Northwest Hospital
Randallstown, Maryland
01.2020 - 01.2022
- Provided direct patient care, monitoring vital signs to ensure patient stability.
- Supported treatments, procedures, and specimen collection to enhance patient outcomes.
- Documented patient observations and reported changes.
- Ensured adherence to safety and infection control standards to protect patient health.
Patient Care Technician
Baltimore Washington Medical Center
Glen Burnie, Maryland
01.2016 - 01.2020
- Monitored and recorded vital signs and patient observations to ensure timely medical response.
- Supported patients with bathing, dressing, feeding, toileting, and mobility to enhance comfort and dignity.
- Assisted with treatments, specimen collection, admissions, and discharges.
- Advocated for patient safety and adherence to quality care standards to improve overall patient experience.
Education
Bachelor of Science - Cyber Security Management Policy&Procedurces
University of Maryland Global Campus
Hyattsville, MD08-2028
Associate of Applied Science - Computer Science Management
Southern Careers Institute
TX08-2026
Some College (No Degree) - Cyber Security
Southern Careers Institute
TXSkills
- Patient care
- Basic life support
- Patient relationship building
- Onboarding and orientation
- Staff training
- Performance evaluations
- Team building/leadership
Timeline
Certified Nursing Assistant (CNA)
Genesis HealthCare
01.2023 - Current
Certified Nursing Assistant (PRN)
Clipboard Health
01.2022 - Current
Emergency Department Patient Care Technician (Contract)
Johns Hopkins Hospital
01.2021 - 07.2022
Operations Manager (Hybrid)
State of Mind Health and Wellness
01.2020 - Current
Patient Care Technician
Northwest Hospital
01.2020 - 01.2022
Patient Care Technician
Baltimore Washington Medical Center
01.2016 - 01.2020
Bachelor of Science - Cyber Security Management Policy&Procedurces
University of Maryland Global Campus
Associate of Applied Science - Computer Science Management
Southern Careers Institute
Some College (No Degree) - Cyber Security
Southern Careers Institute