Kristy Dollins
Medical
GRANBURY,TX
Summary
Customer service-oriented professional who offers prior medical industry experience combined with knowledge of administrative and clerical systems and procedures. Effective communicator, building positive relationships with management, patients, and staff. Maintains and ensures patient privacy and confidentiality. - Experience in Microsoft Office programs. - Able to assess workflow priorities and respond to departmental needs accordingly. - Pays close attention to detail for high levels of quality and accuracy.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Knowledgeable Medical Assistant with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Windcrest Alzheimer’s Care facility
Abilene, TX
05.2000 - 05.2001
- Answering call buttons and alerting nurses to emergencies
- Monitoring patient needs and reporting any issues to other healthcare personnel
- Helping patients with their daily needs, such as eating, bathing, dressing, and toileting
- Ensuring patient comfort by changing bedding, filling water jugs, and positioning items so they are in reach
- Repositioning patients in beds
- Helping patients move from a bed to a chair or wheelchair and back
- Assisting with lifting patients from their bed to examination tables, surgical tables, or stretchers
- Measuring and recording food and liquid consumption
- Accompanying patients to off-site doctor appointments
- Stocking or issuing medical supplies, such as dressing packs or treatment trays
- Measuring vital signs, including blood pressure, oxygen level, and temperature
- Explaining medical procedures and tests to patients and their families
- Dispensing medication as prescribed
- Changing dressings and bandages
- Setting up equipment such as oxygen tents, portable radiograph (X-ray) equipment, or IVs
- Assisting in minor medical procedures
- Monitored vital signs, documenting changes in health status for nursing staff.
- Assisted residents with daily living activities, fostering independence and dignity.
- Provided emotional support to residents and families, enhancing overall care experience.
- Maintained cleanliness and organization of resident areas to promote safety and comfort.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Educated residents on health management practices to improve quality of life.
- Implemented infection control protocols, ensuring compliance with facility standards.
- Trained new staff on best practices for resident care and facility procedures.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Shipping and Receiving Supervisor
VENTAMATIC LTD
Mineral Wells, TX
07.2020 - 08.2023
- Managing the workflow of their employees, creating team schedules and delegating tasks
- Assessing the work performance of their employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management
- Maintain Forklift Certifications / Certify Forklift drivers with proper testing
- Maintain our Uline orders
- Receive orders through MAS / SAGE
- Manages the shipment and receipt of all products, materials, and supplies.
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Tracks, traces, and updates the status of incoming and outgoing shipments including LTL loads.
- Maintains a clean, neat, and member-ready area.
- Promptly load /unload trucks and deliveries and sorts and stocks receivables.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engages with vendors and drivers with a positive attitude.
- Provides additional backup support for shipping and receiving departments
- Collate and process product orders
- Obtain scheduled shipment information from customer service/sales
- Prepare paperwork for shipments
- Pull correct inventory
- Quality check products while picking and packing
- Verify orders are accurately filled
- Ensure correct packing techniques for outgoing merchandise
- Prepare bills of lading and maintain documentation of goods shipped
- Print shipment labels and customs documents where necessary
- Ensure shipments are properly identified and labeled
- Coordinate with delivery drivers to pick up shipments from the warehouse
- Check delivery drivers in and out through the day
- Provide outbound detail reports and bills of lading
- Ensure shipments are properly loaded into delivery and transport vehicles
- Track and update the status of outgoing shipments
- Liaise with operations and logistics to ensure shipments are completed as scheduled
- Notify customer service on any schedule or order changes
- Prepare and maintain records of items shipped
- Enter daily activity information into electronic platforms, logs or information board
- Scan and count inventory accurately
- Maintain and update inventory records
- Compile regular reports for management
- Respond to customer requests and concerns
- Maintain work area and equipment in a clean and orderly condition
- Comply with all safety regulations
- Adhere to standard operating procedures
- Oversaw daily shipping and receiving operations to ensure timely processing of inbound and outbound shipments.
- Implemented inventory management systems improving accuracy and reducing discrepancies in stock levels.
- Trained and mentored staff on best practices for handling hazardous materials and compliance regulations.
- Developed standard operating procedures that enhanced workflow efficiency within shipping and receiving teams.
- Coordinated with freight carriers to optimize logistics processes, ensuring cost-effective shipping solutions.
- Conducted regular audits of inventory to maintain accurate records and support operational decision-making.
- Resolved customer inquiries regarding order status, delivery schedules, and product availability effectively.
- Fostered a collaborative team environment promoting safety protocols and continuous improvement initiatives across departments.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Coordinated with multiple departments for seamless order fulfillment, enhancing cross-functional collaboration within the company.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Facilitated smooth transitions during shift changes by creating comprehensive handover notes detailing pending tasks and potential issues.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Collaborated with sales team to resolve customer complaints quickly and efficiently.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge of industry standards.
Shipping Clerk
Ventamatic
Mineral Wells, TX
01.2017 - 01.2020
- Direct point customer service.
- Answer phone calls, relay messages & Call or email dispatch centers to get information on scheduled trucks.
- Schedule/ Reschedule Truck Loads and LTL Trucks for pick up.
- Process proper paper work for truck loads and LTL trucks.
- Invoice Paperwork for trucks & collaborate all paper work at the end of the day.
- Work with Programs – Mas/Sage, Excel, Word, Google Docs, True Commerce, Labor view, etc.…
- Communicate with every department within the company.
Customer Service Representative
Rob Mann Insurance Agency
Mineral Wells, TX
01.2013 - 01.2017
- Played a critical role in providing an interface between customers and the company.
- Ensured that customers were assisted properly and that all their questions and concerns were addressed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding insurance policies, coverage options, and claims processes.
- Assisted clients with policy renewals, ensuring compliance with regulatory standards.
- Streamlined workflow processes to enhance customer satisfaction and reduce response times.
- Utilized CRM software to track customer interactions and manage follow-up communications efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Administrative Assistant
Mind above Matter
Burleson, TX
01.2015 - 01.2015
- Answered phone calls and returned calls to patients and doctors
- Processed insurance and took payments and input patient information.
- Filed paperwork, created copies, and sent faxes
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records with attention to confidentiality and compliance standards.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Rest Area Attendant
Infrastructure Corporation of America (ICA)
Weatherford, TX
01.2012 - 01.2013
- Performed minor and major repairs of building and equipment.
- Maintained appearance of grounds; ensured proper and safe use of supplies, equipment, and tools.
Patient Care Technician (PCT)
Vanderbilt Medical Center
Nashville, TN
01.2008 - 01.2009
- Took vital signs and performed EKGs and phlebotomy.
- Documented nursing care and patient status in accordance with nursing standards of care.
- Provided a safe environment and promoted quality care.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, enhancing overall comfort and care experience.
- Maintained accurate patient records in electronic health systems to ensure data integrity.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Evaluated patient responses to treatments, providing feedback for continuous improvement of care strategies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Implemented infection control protocols, contributing to safer hospital environment.
- Collected and documented patient information to aid in accurate medical record keeping.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Enhanced patient comfort by providing compassionate bedside care and support.
Medical Receptionist
Lakeside Physicians Gastroenterology
Granbury, TX
03.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification and patient registration processes for seamless operations.
- Assisted in maintaining medical records, ensuring compliance with HIPAA regulations and accuracy.
- Implemented efficient filing systems that improved retrieval time for patient information.
- Trained new staff on office procedures and software systems to enhance team performance.
- Streamlined communication between patients and healthcare providers to improve service quality.
- Led initiatives to enhance patient experience through feedback collection and process adjustments.
- Developed standard operating procedures that increased efficiency in front desk operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed patient appointments efficiently, reducing wait times significantly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Supported positive patient experience by offering assistance with filling out health forms.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Reduced administrative errors by consistently verifying insurance information.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associates - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLGED -
Cooper High School
Abilene, TXSkills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Billing
- Medical Records Management
- Release of Information
- Introduction to ICD-10-CM Coding
- HIPAA Compliance
- Anatomy & Physiology
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- Medical Transcription
- Office Accounting
- MS Office / MS Word
- Medical Laws & Ethics
- Path Physiology for Medical Office
- Principles of Management
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Alzheimer's and dementia care
- Basic life support
- Vital signs monitoring
- Bedside manner
- Dressing assistance
- Safety precautions
- Recording vital signs
- Electronic charting
- Compassionate caregiver
- Patient-focused care
- Medical terminology
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- End-of-life care
- Adaptable
- Patient lifting
- Transfer techniques
- Urinary catheter care
- Ambulation assistance
- Healthcare ethics
- Inpatient care
- Geriatric care
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Supporting personal needs
- Maintaining privacy
- Trustworthy companion
- Complex Problem-solving
- Specimen collection
- Light housekeeping
- Blood glucose testing
- Patient relations
- Indirect patient care
- Condition monitoring
- Observing responses
- Reliable transportation
- Patient assessments
- Quality assurance
- Activity coordination
- EMR / EHR
- Medical records management
- Documentation expert
- Calm and level-headed under duress
- Performing patient intakes
Certification
Pursuing Certified Medical Administrative Assistant (CMAA)
Timeline
Medical Receptionist
Lakeside Physicians Gastroenterology
03.2024 - Current
Shipping and Receiving Supervisor
VENTAMATIC LTD
07.2020 - 08.2023
Shipping Clerk
Ventamatic
01.2017 - 01.2020
Medical Administrative Assistant
Mind above Matter
01.2015 - 01.2015
Customer Service Representative
Rob Mann Insurance Agency
01.2013 - 01.2017
Rest Area Attendant
Infrastructure Corporation of America (ICA)
01.2012 - 01.2013
Patient Care Technician (PCT)
Vanderbilt Medical Center
01.2008 - 01.2009
Certified Nursing Assistant (CNA)
Windcrest Alzheimer’s Care facility
05.2000 - 05.2001
Associates - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
GED -
Cooper High School