Carllissa Hatfield
Rossville,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
CNA
LifeCare
East Ridge, TN
05.2024 - Current
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
House Cleaner
Busy Bee Cleaners
Rossville, GA
04.2024 - Current
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned homes following specific and detailed protocols and requests.
Customer Service Representative
Medsrv
Chattanooga, TN
05.2023 - 02.2024
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
CNA
LifeCare
East Ridge, TN
01.2022 - 05.2023
- Documented activities and recorded information in EMR system.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
GED -
Georgia Northwestern Technical College
Rome, GA05-2009
Skills
- Compassionate communication
- Complex Problem-Solving
- Positive and professional
- Active Listening
- Quality Assurance
- Payment Processing
Timeline
CNA
LifeCare
05.2024 - Current
House Cleaner
Busy Bee Cleaners
04.2024 - Current
Customer Service Representative
Medsrv
05.2023 - 02.2024
CNA
LifeCare
01.2022 - 05.2023
GED -
Georgia Northwestern Technical College
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