Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carl Marvens Dorisca

Orlando,FL

Summary

Experienced in delivering exceptional customer service in high-pressure environments, effectively managing food and beverage orders while ensuring accuracy to meet diverse guest preferences. Demonstrated strong problem-solving skills by addressing guest inquiries and complaints with professionalism, contributing to a positive dining experience. Proven ability to maintain cleanliness and organization in dining areas, alongside monitoring stock levels and assisting with inventory management tasks. Reliable team player with a consistent track record of punctuality and collaboration to support smooth operations.

Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Food and Beverage Attendant

Universal Orlando
Orlando, FL
07.2024 - Current
  • Provided exceptional customer service in fast-paced dining environments.
  • Managed food and beverage orders accurately for diverse guest preferences.
  • Assisted in maintaining cleanliness and organization of dining areas.
  • Resolved guest inquiries and complaints with professionalism and courtesy.
  • Monitored stock levels and assisted with inventory management tasks.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.

Customer Service Representative

Publix Supermarket
Orlando, FL
06.2022 - 02.2025
  • Assisted customers with inquiries and product selections at the supermarket.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints efficiently and professionally.
  • Collaborated with team members to ensure smooth daily operations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED
Naples, Fl

Skills

  • Customer service
  • Food safety
  • Inventory management
  • Dining area maintenance
  • Team collaboration
  • Problem solving
  • Reliability and punctuality

Languages

English
Professional
French
Native/ Bilingual

Timeline

Food and Beverage Attendant

Universal Orlando
07.2024 - Current

Customer Service Representative

Publix Supermarket
06.2022 - 02.2025

GED
Carl Marvens Dorisca