Carlo Hernandez
Costco Optical Lab
San Diego,CA
2
Languages
4
years of professional experience
I'm a 25 year-old worker who is always striving to meet and surpass standards and completing my commended tasks the best way to my ability by following the appropriate procedures. I'm recognized for being a fast learner of complex tasks and working efficiently in fast-paced environments while being professional and friendly. I value collaboration, transparency and continuous improvement. I take pride in working efficiently under pressure and being highly flexible and adaptable.
Work History
ARC Lab Assistant
7 Months- Conducted initial inspection on lenses to detect flaws, such as scratches, and also ensured lenses matched tray numbers.
- Worked on mounting lenses on clips for further processing.
- Worked in the sandblast room by cleaning trays, shields and other parts needed.
- Collaborated with team members to ensure efficient workflow within the lab environment.
- Collaborated with the team by cleaning fast ovens on a weekly basis.
- Assisted in other departments of the Optical Lab as needed.
Customer Service Representative
2 Years 7 Months- Resolved customer inquiries effectively, ensuring high satisfaction rates.
- Managed escalated issues, providing timely solutions to complex problems.
- Streamlined communication processes between departments to enhance service delivery.
- Trained new team members on customer service protocols and system usage.
Education
High School Diploma
Skills
Attention to detail
Problem-solving
Highly adaptable
Strong Communication skills
Proactive
Dedication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ARC Lab Assistant
Costco Optical Lab
01.2026 - CurrentRead More
Customer Service Representative
TaskUs
09.2022 - 04.2025Read More
Preparatoria Federal Lazaro Cardenas
High School Diploma
Read More