Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlo Parker

Anderson,IN

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Cybersecurity position to help launch career while achieving company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

US Army
Indianapolis, IN
05.2024 - Current
  • Installed, configured, and maintained desktop hardware and software for end-users.
  • Provided technical support to users with computer problems or inquiries.
  • Monitored system performance and troubleshot network connectivity issues.
  • Performed regular maintenance tasks including patch management, virus scans, disk cleanups.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.

Field Service Technician

Traka
Orlando, FL
06.2022 - Current
  • Provided training for software applications to groups of up to 20 people.
  • Installed software on multiple hardware platforms and operating systems, including Windows, Mac OS X and Linux.
  • Utilized various CRM tools such as Salesforce or Zoho to track customer interactions effectively.
  • Provided remote troubleshooting for customer hardware and software issues.
  • Provided customer service support to ensure satisfaction.
  • Maintained and troubleshooted access control systems, hardware and software.
  • Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.

Senior Field Service Technician

Procter & Gamble Co
Cincinnati, OH
08.2018 - 06.2022
  • Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
  • Provided technical support for the installation and commissioning of new equipment.
  • Documented all service activities including repairs, parts replacement, test results.
  • Maintained accurate records of customer service activity using company software tools.

General Manager

Panda Express
Indianapolis, IN
10.2013 - 08.2018
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Education

High School Diploma -

San Francisco De Sales School
Philippines
03-2009

Skills

  • IT Troubleshooting
  • IT Asset Management
  • End-user support
  • Network Administration
  • Information Security
  • Security Protocols
  • User Support
  • Software Installation
  • Technical Support
  • Customer Service
  • Hardware diagnostics

Certification

  • Comptia Security+
  • CCNAv7: Introduction to Networks

Languages

Tagalog
Professional
Spanish
Limited
English
Professional

Timeline

Information Technology Specialist

US Army
05.2024 - Current

Field Service Technician

Traka
06.2022 - Current

Senior Field Service Technician

Procter & Gamble Co
08.2018 - 06.2022

General Manager

Panda Express
10.2013 - 08.2018

High School Diploma -

San Francisco De Sales School

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Carlo Parker