Carlo Parker
Anderson,IN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Cybersecurity position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
Indianapolis, IN
05.2024 - Current
- Installed, configured, and maintained desktop hardware and software for end-users.
- Provided technical support to users with computer problems or inquiries.
- Monitored system performance and troubleshot network connectivity issues.
- Performed regular maintenance tasks including patch management, virus scans, disk cleanups.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
Field Service Technician
Traka
Orlando, FL
06.2022 - Current
- Provided training for software applications to groups of up to 20 people.
- Installed software on multiple hardware platforms and operating systems, including Windows, Mac OS X and Linux.
- Utilized various CRM tools such as Salesforce or Zoho to track customer interactions effectively.
- Provided remote troubleshooting for customer hardware and software issues.
- Provided customer service support to ensure satisfaction.
- Maintained and troubleshooted access control systems, hardware and software.
- Managed maintenance of physical security equipment including card readers, door locks, cameras, and alarms.
Senior Field Service Technician
Procter & Gamble Co
Cincinnati, OH
08.2018 - 06.2022
- Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
- Provided technical support for the installation and commissioning of new equipment.
- Documented all service activities including repairs, parts replacement, test results.
- Maintained accurate records of customer service activity using company software tools.
General Manager
Panda Express
Indianapolis, IN
10.2013 - 08.2018
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
High School Diploma -
San Francisco De Sales School
Philippines03-2009
Skills
- IT Troubleshooting
- IT Asset Management
- End-user support
- Network Administration
- Information Security
- Security Protocols
- User Support
- Software Installation
- Technical Support
- Customer Service
- Hardware diagnostics
Certification
- Comptia Security+
- CCNAv7: Introduction to Networks
Languages
Tagalog
Professional
Spanish
Limited
English
Professional
Timeline
Information Technology Specialist
US Army
05.2024 - Current
Field Service Technician
Traka
06.2022 - Current
Senior Field Service Technician
Procter & Gamble Co
08.2018 - 06.2022
General Manager
Panda Express
10.2013 - 08.2018
High School Diploma -
San Francisco De Sales School