Carlo Spicuzza
Dunnellon,FL
Summary
Proven Agency Manager with a track record of enhancing revenue and client relationships at Collex Specialty Painting. Expert in negotiation and risk management, I've successfully implemented strategies boosting market presence. Skilled in staff management and customer relationship, my approach has consistently improved performance and satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Collex Specialty Painting
Port St Lucie, FL
01.2003 - 06.2008
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service
- Implemented successful business strategies to increase revenue and target new markets
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
Agency Sales Manager
Spicuzza Allstate Agency
Detroit, MI
03.1987 - 02.1993
- Identified potential areas for improvement within the agency's existing processes and procedures
- Managed the day-to-day operations of the agency's sales team
- Developed and implemented sales strategies to increase agency revenue
- Enhanced sales volume through skilled support to both new and inactive customers
- Participated in meetings with clients regarding their needs and requirements for services or products
- Organized trade shows and conferences to showcase the agency's services or products
- Resolved customer complaints regarding sales and service
- Provided customer service support by responding to inquiries in a timely manner
Education
High School Diploma -
Detroit Public School Denby High School
Detroit, MI06.1986
Insurance - Insurance And Risk Management
Mich State
Lansing, MI03.1986
Skills
- Incidents management
- Performance reporting
- Negotiation
- Risk management
- Staff management
- Sales presentations
- Budgeting and cost control
- Customer relationship management
- Marketing
- Production
- Performance monitoring
Languages
English
Professional
Italian
Limited
Certification
- Florida P & C 220 LICENSE ACTIVE RESIDENT AGENT
- WISCONSIN P C NON RESIDENT ACTIVE LICENSE
- ILLINOIS PC NON RESIDENT ACTIVE LICENSE
- TENNESSEE PC NON RESIDENT ACTIVE LICENSE
- GEORGIA PC NON RESIDENT ACTIVE LICENSE
- INDIANA PC NON RESIDENT ACTIVE LICENSE
- MINESOTA PC NON RESIDENT ACTIVE LICENSE
- MICHIGAN PC NON RESIDENT ACTIVE LICENSE
- OHIO PC NON RESIDENT ACTIVE LICENSE
- IOWA PC NON RESIDENT ACTIVE LICENSE
- CALIFORNIA PC NON RESIDENT ACTIVE LICENSE
Accomplishments
- Allstate insurance honor ring recipient 3 year running
- Allstate Fast start new hero award
- Allstate Life insurance promotion award winner
- DETROIT POLICE RESERVE OFFICER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Collex Specialty Painting
01.2003 - 06.2008
Agency Sales Manager
Spicuzza Allstate Agency
03.1987 - 02.1993
High School Diploma -
Detroit Public School Denby High School
Insurance - Insurance And Risk Management
Mich State
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