Summary
Overview
Work History
Education
Skills
Websites
Certification
Core Skills
Awards
Timeline
Generic

CARLO TIMOTHEE

SMYRNA

Summary

Results-driven Network Technician with 6+ years of experience supporting, configuring, and maintaining complex IT infrastructures. Proven track record in network administration, hardware deployment, and troubleshooting across hybrid environments. Adept at managing LAN/WAN systems, network security protocols, and end-user support. Currently pursuing CompTIA Network+ / CCNA certification to advance to a Network Engineer role. Trilingual in English, French, and Haitian Creole.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Specialist - Network Applications

QGenda
04.2024 - 08.2024
  • Delivered technical support for QGenda's healthcare scheduling application, ensuring system uptime and optimal user experience
  • Managed user access and permissions through Azure AD and internal platforms, enforcing role-based access controls (RBAC)
  • Collaborated with internal IT teams to monitor network performance and resolve latency issues affecting application delivery
  • Conducted end-user training on application best practices and troubleshooting methods

Field Engineer

Delta Air Lines
02.2025 - 03.2025
  • Installed and uninstalled IT systems, including hardware and network components, ensuring seamless deployment
  • Performed structured cabling tasks, including, installation, termination, and troubleshooting for network infrastructure
  • Conducted software and network testing to verify system

IT Network Support Specialist

Hapeville Charter School
09.2020 - 08.2023
  • Provided Tier 2/3 support for a hybrid network environment supporting 800+ users across Windows, Chrome OS, and macOS platforms
  • Configured and maintained Cisco switches, Meraki access points, and VOIP systems for seamless network connectivity
  • Administered Active Directory, managing user accounts and group policies to enforce security compliance
  • Diagnosed and resolved complex network issues including connectivity loss, bandwidth bottlenecks, and hardware failures
  • Assisted in upgrading network cabling (Cat5e/6) and maintained structured cabling in server rooms
  • Collaborated on network expansion projects, including VLAN segmentation and wireless access point deployments

Inbound Sales & Customer Service Representative

NexRep
03.2022 - 05.2023

Technical Support Specialist

Atlanta Technical College
07.2019 - 03.2020
  • Provided technical support to 3,000+ students and staff in a mixed Windows/macOS environment
  • Installed and configured network printers, VOIP phones, and wireless access points
  • Monitored network activity and escalated bandwidth or connectivity issues to the network engineering team
  • Supported patch panel management and switch configuration for expanding network infrastructure

IT Intern (Network Support)

American Cancer Society
02.2019 - 07.2019
  • Provided remote and onsite network support for end-users across multiple departments
  • Assisted with imaging Windows devices and ensuring domain connectivity through Active Directory
  • Documented knowledge base articles for common network troubleshooting procedures
  • Participated in wireless AP mounting and cable routing to ensure optimal network coverage

Material Handler

Duracell
01.2017 - 01.2018

Machine Operator

Fresh Express
01.2017 - 12.2017

Education

PC Repair Coursework -

Year Up / Atlanta Technical College
Atlanta, GA

Skills

  • Networking
  • LAN/WAN
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • VLANs
  • NAT
  • Routing & Switching
  • Hardware
  • Cisco Routers/Switches
  • Meraki APs
  • Dell PowerEdge Servers
  • VOIP Systems
  • Printers
  • Software/Tools
  • Windows Server
  • Active Directory
  • Azure
  • Microsoft 365
  • Chrome OS
  • Network Monitoring
  • SolarWinds
  • Wireshark
  • PRTG
  • Remote Support
  • RDP
  • GoToAssist
  • AnyDesk
  • LogMeIn Rescue
  • Ticketing Systems
  • ServiceNow
  • Freshdesk
  • Incident IQ
  • FreshService
  • Protocols & Standards
  • 8021X
  • EIGRP
  • OSPF

Certification

  • CompTIA Network+, In Progress
  • Cisco Certified Network Associate (CCNA), In Progress

Core Skills

LAN/WAN, TCP/IP, DNS, DHCP, VPN, VLANs, NAT, Routing & Switching, Cisco Routers/Switches, Meraki APs, Dell PowerEdge Servers, VOIP Systems, Printers, Windows Server, Active Directory, Azure, Microsoft 365, Chrome OS, SolarWinds, Wireshark, PRTG, RDP, GoToAssist, AnyDesk, LogMeIn Rescue, ServiceNow, Freshdesk, Incident IQ, FreshService, 802.1X, EIGRP, OSPF, English (Fluent), French (Bilingual), Haitian Creole (Bilingual)

Awards

  • Year Up Award - 'Work Hard & Have Fun', 10/01/18
  • Year Up Award - 'Motivation', 12/01/18

Timeline

Field Engineer

Delta Air Lines
02.2025 - 03.2025

Support Specialist - Network Applications

QGenda
04.2024 - 08.2024

Inbound Sales & Customer Service Representative

NexRep
03.2022 - 05.2023

IT Network Support Specialist

Hapeville Charter School
09.2020 - 08.2023

Technical Support Specialist

Atlanta Technical College
07.2019 - 03.2020

IT Intern (Network Support)

American Cancer Society
02.2019 - 07.2019

Material Handler

Duracell
01.2017 - 01.2018

Machine Operator

Fresh Express
01.2017 - 12.2017

PC Repair Coursework -

Year Up / Atlanta Technical College

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