Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Covington

Tyler Covington

Winston-Salem,NC

Summary

IT Support Specialist with proven ability to analyze, diagnose and resolve user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

E-Tools Support and Implementation Specialist - IT Applications

Amarr Garage Doors
Winston-Salem, NC
01.2012 - 03.2023
  • Provide Level-1 implementation and setup support for organization's current and future E-Tool users
  • Member of IT Support Center group with primary responsibility for providing direct customer support to
  • Onsite, Express, and Dealer Website users
  • Coordination, installation and setup support for Onsite end-users
  • This includes troubleshooting client software setup, hardware, and other technical issues
  • Perform Onsite user follow-up and generate effectiveness metrics ensuring high level of customer satisfaction
  • Works to meet customer service level agreements with end users
  • IT Application Development with documentation and/or detailed specifications regarding user requested enhancements, system modifications and/or bugs.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Tested new software and hardware prior to deployment.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Promptly responded to inquiries and requests from prospective customers.

Sales Professional

Verizon Wireless
Boone, NC
12.2011 - 12.2012
  • Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent.
  • Wrote documents to propose courses of action for quarterly sales actions.
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
  • Managed customer accounts
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Reached performance & sales objectives
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Education

Bachelor of Science - Business/Technology Education

North Carolina State University
Raleigh, NC
05.2012

High School Diploma -

East Surry High School
Pilot Mountain, NC
05.2006

Skills

  • Customer Support, Satisfaction, and Service
  • Customer Implementation
  • Software and Hardware Implementation
  • Software Release and Rollout
  • Building and Maintaining Customer Relations
  • IT Support Specialist
  • Adobe Photoshop & Acrobat
  • Application Development
  • Image Creation
  • Website Creation
  • Social Websites
  • Website Layout
  • Logo Creation
  • Online Marketing
  • Promotional Material
  • MS Office
  • Windows XP
  • Networking
  • Internet Research
  • Strong Organizational Skills
  • Problem Resolution
  • Sales Experience
  • Sales Process
  • Backup and recovery
  • Helpdesk call support
  • User credential management

Timeline

E-Tools Support and Implementation Specialist - IT Applications

Amarr Garage Doors
01.2012 - 03.2023

Sales Professional

Verizon Wireless
12.2011 - 12.2012

Bachelor of Science - Business/Technology Education

North Carolina State University

High School Diploma -

East Surry High School
Tyler Covington