Carlo Giovanni Valentine
Rialto,CA.
Overview
21
21
years of professional experience
Work History
Customer Experience Liaison
Yaamava' Resort and Casino
Highland, CA
09.2021 - Current
- Assisted in conflict resolution processes and acted as a liaison between guests, to provide a safe and positive environment.
- Audited company's procedures to verify compliant policies.
- Evaluated needs of departments to optimize overall production.
- Confirmed that customers received efficient resolution to resolve problems by researching issues and providing adequate information.
- Assisted Supervisors with mentoring trainees in specific tasks and corporate procedures.
- Offered strategic direction to promote full understanding of objectives.
- Created reports to monitor progress on projects and initiatives.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Managed confidential employee information with discretion and integrity.
Order Processor
Ultimate Staffing / Roth Staffing
Orange, CA
05.2021 - 06.2021
- Temporary Work.
- Automated document flow, accurately maintaining order tracking in database.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Prepared work orders, and shipping orders to route materials.
Registration Specialist
Covid Clinic
Ontario, CA
01.2021 - 02.2021
- Kept processes moving along smoothly so that wait times were minimized to 3 minutes.
- Welcomed patients to facility and assisted with registration sign-in process.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Maintained confidentiality of all patient information by adhering to HIPAA and Covid Clinic's procedures.
Fulfillment Associate
Amazon
Rialto, CA
06.2020 - 01.2021
- Accepted, processed and filled orders quickly and accurately.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Processing Specialist
Springboard Solutions- Keep Your Home California
Riverside, CA
10.2010 - 03.2019
- Complied with security policies and kept information confidential.
- Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
- Accurately entered data in numerical and alphabetical order.
- Researched and obtained any further information for incomplete documents.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Contributed to development, planning and completion of project initiatives.
Loan Modification Specialist
Financial Hope for America
Temecula, CA
03.2010 - 09.2010
- Collected and organized all loan documents for underwriting.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Retail Senior Loan Processor
Affiliated Funding Corp
Santa Ana, CA
11.2009 - 02.2010
- Maintained complete confidentiality of all submitted information according to release guidelines.
- Created and completed loan submission packages.
- Checked approvals against established bank and government lending standards.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Senior Loan Processor
GMC Management Corp
Rancho Cucamonga, CA
03.2008 - 11.2009
- Checked approvals against established bank and government lending standards.
- Created and completed loan submission packages.
- Filed completed packages quickly and efficiently.
Supervisor
Funding Solutions Lending Corp.
Rancho Cucamonga, CA
06.2006 - 02.2008
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
Loan Processor
Great Capital Mortgage
Ontario, CA
01.2004 - 06.2006
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Filed completed packages quickly and efficiently.
- Created and completed loan submission packages.
- Checked approvals against established bank and government lending standards.
Education
Eisenhower High School
Chaffey College
Rancho Cucamonga, CAVoluntary Work at Water of Life Christian Church
Security Ministry And Church Surveillance
Fontana, CASkills
- MS Office suite
- Supervising teams
- Issue and conflict resolution
- HIPAA procedures
- Data entry and document managing
- Schedule management
- Auditing and recordkeeping
- Compliance standards
- Volunteer engagement at local church
- Expense and revenue analysis
- Office equipment proficiency
Languages
Fluent and biliterate in Spanish.
Timeline
Customer Experience Liaison
Yaamava' Resort and Casino
09.2021 - Current
Order Processor
Ultimate Staffing / Roth Staffing
05.2021 - 06.2021
Registration Specialist
Covid Clinic
01.2021 - 02.2021
Fulfillment Associate
Amazon
06.2020 - 01.2021
Processing Specialist
Springboard Solutions- Keep Your Home California
10.2010 - 03.2019
Loan Modification Specialist
Financial Hope for America
03.2010 - 09.2010
Retail Senior Loan Processor
Affiliated Funding Corp
11.2009 - 02.2010
Senior Loan Processor
GMC Management Corp
03.2008 - 11.2009
Supervisor
Funding Solutions Lending Corp.
06.2006 - 02.2008
Loan Processor
Great Capital Mortgage
01.2004 - 06.2006
Eisenhower High School
Chaffey College
Voluntary Work at Water of Life Christian Church
Security Ministry And Church Surveillance