JAVIER JUAREZ AZUARA
Chino,California
Summary
Resourceful and results-driven professional with experience in office management, customer service, marketing, and business analysis across diverse industries. Known for a strong work ethic, a positive attitude, and the ability to adapt quickly to new challenges. Skilled in developing strategies to improve efficiency, drive customer engagement, and manage cross-functional teams. Bilingual in English and Spanish, with a passion for continuous growth and delivering impactful results.
Overview
4
4
years of professional experience
Work History
Customer Experience Liaison
ShipMonk
San Bernardino, CA
08.2025 - Current
- Coordinated cross-functional communication between departments to streamline operations and enhance service delivery.
- Facilitated onboarding processes for new clients, ensuring smooth transitions and effective integration with systems.
- Implemented process improvements that increased efficiency in order fulfillment and inventory management workflows.
- Developed training materials and resources to support staff in understanding operational procedures and best practices.
- Served as primary point of contact for client inquiries, resolving issues promptly to maintain high satisfaction levels.
Office Manager
Academy Jiu-Jitsu & Kickboxing
02.2025 - 08.2025
- Administrative, Office and Staff Management
- In charge of all possible leads that we get through social media and website
- Maintain Social Media by scheduling engaging posts to attract potential customers
- In charge of Marketing
- Apply different marketing strategies to reach more people on adjacent cities by producing quality and engaging content
Customer Service Representative I
Niagara Bottling
09.2022 - 01.2025
- Manage Client's accounts, schedule purchase orders
- Partner with different departments in order to ensure good service level
- Maintain client's inventories
- Utilize inventories and different portals to create a strategic plan and forecast purchase orders
- Additional projects/tasks delegated by Leadership
Customer Interaction Analyst III
Alorica
01.2022 - 08.2022
- In charge of deep diving a project's historical data to find opportunities in order to increase client's satisfaction level and decrease company costs
- Creation of action plans and strategies that would result on monthly and yearly profit
- Report directly to Vice Presidents with the actionable insights to create a plan to address the opportunities
- Use of Speech Analytics that would convert sound speech to actual data in order to systemize and summarize for historical data
Education
No Degree - Marketing
UNIVA
Zapopan, JAL01.2018
No Degree - Computer Engineering
UNIVA
Zapopan, JAL01.2017
HighSchool Diploma - undefined
TecMilenio
01.2015
Skills
- Management Skills
- Customer Service
- Sales
- Business Analyst
- Digital Marketing
- Team collaboration
- Project planning
- Issue resolution
LANGUAGE
English
Spanish
Timeline
Customer Experience Liaison
ShipMonk
08.2025 - Current
Office Manager
Academy Jiu-Jitsu & Kickboxing
02.2025 - 08.2025
Customer Service Representative I
Niagara Bottling
09.2022 - 01.2025
Customer Interaction Analyst III
Alorica
01.2022 - 08.2022
HighSchool Diploma - undefined
TecMilenio
No Degree - Marketing
UNIVA
No Degree - Computer Engineering
UNIVA