Cyenna Rosas
Brawley,CA
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Five Below
El Centro, CA
10.2023 - Current
- Maintained accurate records of all interactions with customers including call logs, emails, online orders.
- Organized all front end services focused on developing innovative solutions for enhancing the overall quality of the company's services.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Assistance within all vendors working for the store.
- Supervised all associates, maintaining store expectations.
- Training all Staff entering the company!
- Maintained making schedules for our staff , scheduling interviews with ongoing applicants.
Family Babysitter
Santos Family
Brawley, CA
03.2020 - Current
- Greeted children when they returned home from school and helped them with homework assignments.
- Bathed and dressed infants and toddlers.
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Put babies down for naps or bedtime routines following parent's instructions.
Education
Associate of Arts - Sociology
Imperial Valley College
Imperial, CA06-2025
High School Diploma -
Brawley Union High School
Brawley, CA06-2020
Skills
- Customer Segmentation
- Retention management
- Training programs
- Management skills
- Social Skills with all ages
- Relationship Building
- Interpersonal Skills
- Staff Management
- Attention to Detail
- Account Management
Timeline
Customer Experience Manager
Five Below
10.2023 - Current
Family Babysitter
Santos Family
03.2020 - Current
Associate of Arts - Sociology
Imperial Valley College
High School Diploma -
Brawley Union High School
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