Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlos Acosta

Converse,TX

Summary

Results-driven Information technology specialist identifies and recommends improvements to organization software, hardware, and business systems. Liaises with subject matter experts to gather business requirements and implement platforms and processes to address needs. Educated in traditional and progressive training techniques to handle highly stressful situations with poise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

US Army
Fort Carson, CO
01.2017 - 12.2023
  • Maintained and controlled server room, wireless network, and server infrastructure.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Diagnosed, troubleshot and resolved hardware and system problems.

Education

Associate of Applied Science - Information Technology

Hallmark University
San Antonio, TX
12-2016

Skills

  • End-User Support
  • Software Updates
  • Problem-Solving Skills
  • Process Improvement Implementation

Certification

  • Acuitus Certified Information Technology Professional
  • IT Fundmentals

Languages

Spanish
Professional

Timeline

Information Technology Specialist

US Army
01.2017 - 12.2023

Associate of Applied Science - Information Technology

Hallmark University

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Carlos Acosta