Carlos A. Gonzalez
Miami,Florida
Summary
Results-driven Manager with hands-on experience leading high-volume teams in the quickservice restaurant and automotive service industries. Proven track record of boosting operational efficiency, improving customer satisfaction, and developing high-performing teams. Adept at managing day-to-day operations, implementing SOPs, and achieving business targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Manager
El Carwash
01.2024 - Current
- Oversee daily operations of a high-traffic car wash site, ensuring top-tier service and customer satisfaction.
- Manage and coach a team of 16 employees, leading to improved performance and team morale.
- Implement maintenance schedules, safety protocols, and operational standards.
- Track KPIs including sales volume, membership growth, and customer feedback to consistently meet or exceed company goals.
- Lead hiring, onboarding, and continuous training initiatives for new staff.
Restaurant Manager
Five Guys
01.2020 - 01.2023
- Directed all aspects of restaurant operations, including staffing, inventory control, and customer service.
- Supervised a team of 10 employees, driving an increase in productivity and ensuring adherence to quality standards.
- Controlled food and labor costs, consistently operating within or under budget.
- Conducted regular performance reviews and provided coaching that led to a 90% increase in staff retention.
Education
Diploma -
Robert Morgan Educational Center
Miami, Florida01.2022
Skills
- Hands-on experience with technology software's (DRB-Micrologic)
- Above-average computation and technical skills
- Team Leadership & Development
- Operations Management
- Customer Service Excellence
- Sales and KPI Tracking
- Hiring and Staff Training
- Inventory Management
- Budgeting and Cost Control
- Safety & Compliance
Certification
- ServSafe Manager Certification
- Leadership Development Training (MIT)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Site Manager
El Carwash
01.2024 - Current
Restaurant Manager
Five Guys
01.2020 - 01.2023
Diploma -
Robert Morgan Educational Center
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