Christian Higgins
Cleveland,TN
Summary
- Talented Manager well-known for creating a positive workplace culture and high-performing teams.
- Ability to smoothly equip employees to independently handle daily functions and meet customer needs.
- Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
2
2
years of professional experience
Work History
Site Manager
Whistle Express Car Wash/ Magnolia Wash Holdings
2023.05 - Current
- Interviewed, hired, and trained new workers.
- Oversaw all operations and equipment maintenance.
- Managed employee attendance records, handled payroll, and ordered new materials.
- Established team priorities, maintained schedules, and monitored performance.
- Implemented process improvement to shape organizational culture.
Assistant Manager
Whistle Express Car Wash/ Magnolia Wash Holdings
2022.10 - 2023.05
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Planned schedules and delegated assignments to meet coverage and site demands.
Shift Leader
Whistle Express Car Wash/ Magnolia Wash Holdings
2022.01 - 2022.10
- Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Completed cash and credit card transactions accurately using POS software.
Warehouse Worker
Specialty Chemical
2021.07 - 2021.09
- Loaded, unloaded, and moved material to and from storage and production areas.
- Handled chemicals such as nitric acid, sulfuric acid, and hydrofluoric acid using strict safety protocols.
- Cleaned various types of chemical drums, both acid and base, using steamed water.
Education
Unfinished - Pre-Medical Biology
Tusculum University
Greeneville, TNGraduate - Equipment & Maintaince
Sonny's Car Wash College
Tamarac FL09.2023
High School Diploma -
Cleveland High School
Cleveland, TN05.2019
Skills
- Staff Supervision
- Technical Proficiency
- Billing and Payment Processing
- Cash Sales Counts
- Membership Sales
- Customer Service
- Advertising Techniques
- Cost Management
- Knowledge of two Car Wah POS systems: ICS and DRB.
- Chemical Inventory
Accomplishments
- 3 consecutive perfect scores on mystery shopper audits.
- Achieved 109 Google reviews in 2 days for a single location.
- Selected to hire, train, and reorganize at multiple locations.
- Interviewed and hired site managers at multiple locations.
- Led the region in fleet memberships.
- Developed an Excel book to track regional performance.
- Top salesperson company-wide in May of 2022.
Timeline
Site Manager
Whistle Express Car Wash/ Magnolia Wash Holdings
2023.05 - Current
Assistant Manager
Whistle Express Car Wash/ Magnolia Wash Holdings
2022.10 - 2023.05
Shift Leader
Whistle Express Car Wash/ Magnolia Wash Holdings
2022.01 - 2022.10
Warehouse Worker
Specialty Chemical
2021.07 - 2021.09
Unfinished - Pre-Medical Biology
Tusculum University
Graduate - Equipment & Maintaince
Sonny's Car Wash College
High School Diploma -
Cleveland High School
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