Carlos Alba

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Prepared garnishes by evenly slicing and pitting fruits.

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Obtained cash bank and stocked service bar to prepare for operation.

• Provided customer service by engaging with guests, taking orders, and addressing any concerns promptly.
• Prepared and served a wide variety of alcoholic and non-alcoholic beverages, ensuring high-quality standards and presentation.
• Maintained cleanliness and organization of the bar area, adhering to health and safety regulations.
• Developed and maintained an extensive knowledge of cocktails, spirits, and wine pairings to enhance customer experiences.
• Trained new bartenders on drink recipes, service standards, and company policies.

· Collaborated with kitchen staff and other team members to ensure smooth service during peak hours.

• Handled cash and credit transactions accurately, ensuring balanced cash drawers at the end of shifts.

• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

• Kept bar presentable and well-stocked to meet customer needs.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.