Carlos Almeida
Anna,TX
Summary
Strategic supply chain professional with over 9 years of experience managing customer relationships, transportation operations, and cross-functional supply chain initiatives across domestic and international networks. Proven ability to lead customer-facing programs, analyze operational data, optimize inventory flow, and drive process improvements in fast-paced environments. Experienced in forecasting, logistics coordination, reporting, and operational execution with strong SAP and ERP systems knowledge. Skilled at building strategic partnerships, improving service levels, resolving operational challenges, and delivering operational excellence through data-driven decision-making.
Overview
9
9
years of professional experience
Work History
Senior Customer Relations Representative
Oxy-Chem
Dallas, TX
11.2023 - Current
- Serve as a primary point of contact for internal and external stakeholders, and lead cross-functional efforts to maintain service levels, and improve customer experience.
- Monitor inventory and safety stock levels, analyze demand variability, and reordering points to prevent stock outs.
- Analyze freight costs, shipment trends, and operational performance data to identify cost-saving opportunities and improve efficiency.
- Resolved customer inquiries efficiently, enhancing satisfaction and fostering long-term relationships.
- Oversee rail and truck VMI programs to optimize inventory flow, asset utilization, and service reliability.
- Drive process improvement initiatives that increased automation by 20% to enhanced operational visibility.
Account Manager
C.H. Robinson
Plano, TX
12.2020 - 11.2023
- Managed strategic accounts and served as a liaison between customers, suppliers, carriers, and internal operations teams.
- Led customer discussions and operational reviews to strengthen relationships and improve communication regarding logistics initiatives.
- Developed forecasts using demand trends and market data to support transportation planning and capacity management.
- Managed supplier relationships to improve logistics efficiency across domestic transportation networks.
- Created shipment tracking and reporting documentation to improve visibility, accountability, and operational performance.
Carrier Account Manager
C.H. Robinson
Plano, TX
02.2017 - 12.2020
- Managed a portfolio of 25+ carriers within CH Robinson logistics network while ensuring high service and operational standards.
- Negotiated transportation rates and capacity agreements aligned with market conditions and customer requirements.
- Evaluated carrier performance metrics and partnered with stakeholders to implement solutions for service-related problems.
- Facilitated onboarding reporting and automation efforts aimed at optimizing logistics processes and increasing operational transparency.
Education
Bachelor of Science - Supply Chain Management
The University of Texas at Dallas
Richardson, TX01-2018
Skills
- SAP
- Logistics & Transportation Systems
- Shipment Tracking & Reporting Tools
- Exceptional communication
- Strong negotiation
- Supply chain coordination
- Client relationship management
- Project management
LANGUAGES
Spanish – Native/Bilingual
Timeline
Senior Customer Relations Representative
Oxy-Chem
11.2023 - Current
Account Manager
C.H. Robinson
12.2020 - 11.2023
Carrier Account Manager
C.H. Robinson
02.2017 - 12.2020
Bachelor of Science - Supply Chain Management
The University of Texas at Dallas
CORE COMPETENCIES
- Strategic Program Management
- Customer Relationship Management
- Supply Chain Operations
- Inventory Coordination
- Process Improvement
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Vendor & 3PL Management
- SAP Systems
- Excel & PowerPoint Reporting
- Transportation Operations