Carlos A. Lopez
Corona,CA
Summary
I am an experienced customer service representative / dispatcher and desire to succeed with an entrepreneurial mindset and the drive to excel. I am ready to learn with an open mind and love taking on new challenges. I enjoy interacting with others internally and externally and gain their confidence due to my high level of integrity and dedication. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
19
19
years of professional experience
Work History
Dispatcher/Veterinary Assistant
Department Of Animal Services
Riverside, CA
12.2022 - Current
- Receive calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluate calls and provide information in accordance with departmental policies and procedures, as well as local and state animal control ordinances; route calls to appropriate personnel as necessary
- Dispatch calls for service; utilize department case management software, paging and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location
- Track the location of Animal Control Officers; monitor Officer location via a GPS tracking system; perform routine safety checks; dispatch for back-up assistance and take appropriate action as needed to ensure the safety of Animal Control officers
- May perform administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence)
- Assist a Veterinary Surgeon in the administration of physical examinations to determine surgical fitness of animals by handling animals during the examination
- Prepare instruments and medical supplies for Veterinary Surgeon’s use; prepare animals for sterilization surgery and assist with anesthesia procedures
- Monitor animals during surgery as needed; observe animals after surgery to detect any abnormal behavior or physical symptoms and report findings to the Veterinary Surgeon
- Clean and prepare surgical packs and instruments for sterilization prior to surgery; provide general care for and feed animals
- Under direction, render first aid, medical treatment, and therapy as required for hospitalized animals
- Assist with admittance and discharge of animals to and from clinic
- Assist in training clinic personnel; order necessary materials and medications required by the Spay and Neuter Facility and Shelter
- Assist with filling prescriptions; assist spay and neuter staff with daily operations
- Observe general shelter population for illness and/or injury
- Assist veterinarians in treating shelter animals, including a variety of exotic animals, through the restraining and managing of many different species
Customer Service Specialist/Data Entry/Administrative/Operator
StifFoods
Home Gardens, CA
09.2019 - Current
- Respond to customer inquiries and requests via telephone, email, EDI and chat in a timely fashion
- Document all inquiries, requests, resolutions, and follow-up tasks
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Answers and routes incoming calls on a complex digital telephone system
- Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
- Dispenses general information in person regarding the college when incoming call load allows
- Assists callers in identifying needs and then routing calls appropriately
- Answers routine questions about telephone and voice mailbox operation on an occasional basis
- Currently utilize
Call Center Customer Service Representative
Honda
Chino, CA
04.2018 - 09.2019
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Softline Specialist
Target
Corona, CA
08.2016 - 04.2018
- Ensure clothing and other soft lines are in their proper order, such as sorting by size, and location for easier customer’s access
- Greeting customers and quickly developing rapport, as well as having an in-depth knowledge of all the department’s products and their placements as needed for a retail sales position
- Develop, implement, and monitor training programs within an organization
- Conduct orientation sessions
- Create brochures, training materials and develop presentations
- Provide performance feedback
- Provide leadership development education
- Build solid cross-functional relationships an Assist with the development of strategic plans
Customer Service Representative / Shipping Clerk
Adecco Staffing
Ontario, CA
03.2013 - 05.2016
- Toe Tag and check if any of the direct TV cable boxes were good or bad
- At Celestica I worked at Decca doing quality control, making sure all the direct TV cable boxes were ok to ship or if they are too damaged to move forward
- Cashier where I took all credit card payments, provided the customers with the right size of clothing and made sure all customers left with what they needed
- Order entry by providing customers with invoices either by email or fax
- Provided customer assistance on shipping, order related issues, question, i.e
- PODS, tracking, lost or damaged packages etc
- And taking new customer inquiries
- Investigating shipping issues either lost cartoon, wrong items, defects and damages and update the current account as needed on pre-authorize orders
Customer Service Representative/Call Center
Wells Fargo Home
San Bernardino, CA
08.2009 - 05.2012
- Respond to incoming emails to provide desired services
- Enter customer loan information in an efficient and accurate manner to reduce the quantity of error
- Communicate effectively with internal and external resources such as sales representatives, via phone, email, and website, to service customer needs in a timely fashion
- Work with Outside Sales Representatives, branch and store personnel, as well as operations and distribution personnel, etc
- To improve the order-to-delivery process and make it seamless to the customer
- Proactively review and contact customers pertaining to reorder history to recommend loan documents to order
- Participate in special projects relating to pricing, inventory, sales to align the needs of the customer with the direction and policy of Wells Fargo Home Mortgage
- Attend monthly safety meetings, participate in all recommended sales, customer service, and product trainings
Department Manager
Walmart
Riverside, CA
10.2006 - 02.2009
- Monitor procedures set forth in the department to make certain integrity and accuracy of inventory and that available resource are utilized productively in order to control costs
- Determine and implement appropriate departmental procedures and monitor adherence to efficiency and cost effectiveness of the processes
- Recommend changes, revisions, additions or deletions as necessary in the store
- Hire, orient, train, evaluate, recommend pay increases and develop associates
- Carry out disciplinary actions or recommend termination of employment as appropriate
- Establish sound process improvement initiatives that drive year over year improvement
- Develop working relationship with department managers to ensure all needs are being met in priority order
- Supervise daily activities of staff and is held accountable for their performance
- Allocate work, monitor productivity, and procure resources to facilitate staff performance, ensuring high standards of quality and accuracy, housekeeping, merchandise damage minimization and safety
- Share and provide appropriate information and anticipate the information needs of all distribution center associates in accordance with company quality and communication time schedule requirements
- Communicate on a daily basis with operations managers and other DC managers on issues, ideas, processes, priorities, etc
- To maintain department at a high level of efficiency
- Ability to physically access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs
Education
High School - undefined
Corona Senior High School
01.2002
Skills
- Organization
- Sales
- Bilingual
- Filing
- Fast Learner
- Keyboarding
- Management
- Data Entry
- EDI
- People Skills
- Leadership
- General Office Skills
- Customer Service (10 years)
- Live Chat
- Outlook
- Invoice
- Databases
- Faxing
- Microsoft Office
- Phone Etiquette
- Process Improvement
- Order Entry
- Quality
- Team Leadership
- Microsoft Excel
- Quality Control
- Outside Sales
- Training
- Microsoft Word
- Honest
- Call Center
- Computer Skills
Timeline
Dispatcher/Veterinary Assistant
Department Of Animal Services
12.2022 - Current
Customer Service Specialist/Data Entry/Administrative/Operator
StifFoods
09.2019 - Current
Call Center Customer Service Representative
Honda
04.2018 - 09.2019
Softline Specialist
Target
08.2016 - 04.2018
Customer Service Representative / Shipping Clerk
Adecco Staffing
03.2013 - 05.2016
Customer Service Representative/Call Center
Wells Fargo Home
08.2009 - 05.2012
Department Manager
Walmart
10.2006 - 02.2009
High School - undefined
Corona Senior High School