Carlos Alvarez

Recording all trucks and containers coming in and out of the terminal. Entering all in gates and out gates in TruckMate computer system.
Physically checking all containers for damages and overall condition.
Reporting any damages to containers
Checking seal numbers to ensure they match the information recorded in the system
Reporting any discrepancies with seal numbers
Checking temperatures of refrigerated containers upon arrival
Checking temperatures of refrigerated containers in yard against a report and the set temperatures recorded on the report
Reporting any temperatures that are off by more than 5 degrees
Checking for proper placarding on hazardous containers

• Assist customers with purchasing decisions and firearms sales
• Inbound and Outbound Sales
• Merchandise, stock, and assemble merchandise
• Give consistent quality customer service by assisting customers by demonstrations, and purchases of all facility products and services
• Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service
• Assist in the daily operations.

• Inside Sales
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Close sales and achieve quarterly quotas
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Customer Service
• Prepare all cylinders; make sure all cylinders are in test
• Make sure all cylinder do not have a foul smell before new oxygen is pump into cylinder
• Make sure oxygen is calibrated after its pumped into cylinder.

• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
• Promotes sales by demonstrating merchandise and products to customers
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Welcomes customers by greeting them; offering them assistance
• Directs customers by escorting them to racks and counters; suggesting items
• Advises customers by providing information on products
• Helps customer make selections by building customer confidence; offering suggestions and opinions
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.