Carlos Arce
Chattanooga,TN
Summary
- Diverse occupational background, including technical support, sales and marketing, and leadership / management skills.
- Strong technical aptitude, lifelong learner, innovative thinker and efficient multi-tasker and problem solver.
- Excellent communication skills, including English / Spanish bilingual, ability to clearly convey ideas and concepts, and fostering open discussion among diverse groups.
Overview
19
19
years of professional experience
Work History
System Engineer
NetGain Technologies
Chattanooga, TN
10.2021 - Present
- Developed, configured and maintained systems in a multi-platform environment.
- Performed system upgrades, patching, security hardening and monitoring of systems.
- Troubleshooted and resolved hardware, software, network and storage related issues.
- Managed user accounts on the domain controller using Active Directory services and Group Policy.
- Installed and configured operating systems, middleware products and databases.
IT Support / Network Specialist
Kennesaw Transportation
Rydal, GA
05.2020 - 02.2021
- Install computer systems and software and diagnose issues.
- Use interpersonal skills to communicate with end users facing tech issues.
- Manage and maintain records of equipment and software licenses.
- Manage network including switches, routers and firewalls.
- Administration of Windows Servers up to 2019 including Active Directory.
- Administration of Exchange email server.
- Responsible for server installs and migrations.
- Install new or upgraded camera systems and associated hardware.
Service Desk Technician
Covenant Transport
Chattanooga, TN
01.2019 - 01.2020
- Helped users resolve hardware or software issues, remotely or deskside.
- Upgraded or replaced equipment and peripherals to meet new demands.
- Installed new or upgraded software and trained users on the software.
- Traveled to satellite locations to deploy equipment or to set up video conferencing rooms.
- Performed email searches and archival for Litigation Requests.
- Migrated users to new Windows 10 equipment and trained them on new OS.
Endpoint Service Technician
Hamilton County Sheriff's Office
Chattanooga, TN
05.2013 - 01.2019
- Diagnosed computer hardware and software problems and resolved remotely.
- Installed / Upgraded hardware, software and trained users.
- Set up new users with proper permissions, programmed door locks and keycard access.
- Monitored Antivirus and VPN servers and performed maintenance as needed.
- Performed backups of critical systems and servers.
- As part of a team, migrated over 400 machines from Windows XP to Windows 7 after proof of concept by replacing drives with SSDs.
Sales Manager
Frankenstein Mills
Chattanooga, TN
10.2011 - 11.2017
- Represented Aretha Frankenstein's to existing customers.
- Responsible for cold sales to new clients and prospects.
- Developed sales and expansion strategies, maintained product displays.
- Monitored inventory, sales, and collections with tracking software.
- Maintained reports charting growth and areas for future expansion.
- After May 2013, continued in a part-time role with my duties.
General Manager / Service Technician
Aretha Frankenstein's
Chattanooga, TN
08.2006 - 08.2011
- As General Manager: Scheduling, inventory and controlling food/labor costs.
- Ordering, consulting, and negotiating with vendors, cash control, training.
- As Service Technician: Set up new computer systems, maintained and repaired computers and networks.
- Configured / deployed Point of Sale (POS) Systems and updated.
- Configured and installed network camera systems and Wifi APs.
Networking / General Maintenance
Greenlife Grocery
Chattanooga, TN
06.2002 - 06.2006
- Maintained and repaired systems, including electrical, networking and POS.
- Upgraded / replaced computers, routers, modems and peripherals.
- Helped set up new store in Asheville, NC, designing and routing all cabling, network appliances and peripherals for the various departments.
Education
Some College (No Degree) - Electrical Engineering
The University of Tennessee - Chattanooga
Chattanooga, TNSkills
- AZ900 certification
- Working towards MS900 certification
- VMWare Horizon / vCenter experience
- AD user setup and management
- Barracuda Message Archiver (BMA) Certified Engineer and Admin
- MS Exchange / Office 365 Admin
- Sophos Endpoint Protection Admin
- Windows OS through Windows 11, and Server OS through 2019
- Server backups using Veeam, AppAssure and Windows Server Backups
- Familiar with Meraki and Cisco switches and Fortinet Firewalls
- Basic knowledge of Powershell
Timeline
System Engineer
NetGain Technologies
10.2021 - Present
IT Support / Network Specialist
Kennesaw Transportation
05.2020 - 02.2021
Service Desk Technician
Covenant Transport
01.2019 - 01.2020
Endpoint Service Technician
Hamilton County Sheriff's Office
05.2013 - 01.2019
Sales Manager
Frankenstein Mills
10.2011 - 11.2017
General Manager / Service Technician
Aretha Frankenstein's
08.2006 - 08.2011
Networking / General Maintenance
Greenlife Grocery
06.2002 - 06.2006
Some College (No Degree) - Electrical Engineering
The University of Tennessee - Chattanooga
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