Eddie Shigeoka
Sun Lakes,AZ
Summary
Technology enthusiast with a passion for helping people, possessing strong verbal and written communication skills that build quick rapport and engage customers effectively. Excel in fast-paced environments with a personable and confident approach. With logical, analytical, and problem-solving skills, quickly adapt to new software, hardware, and evolving technology. A self-starter who works well independently or as part of a team, demonstrating excellent time management to meet challenges and deliver results efficiently.
Overview
24
24
years of professional experience
Work History
System Engineer
GoDaddy
11.2009 - 03.2023
- Improved IT uptime and reduced costs, boosting system reliability and overall company performance.
- Enabled remote setup for 6,000+ employees, ensuring fast delivery and full operational readiness.
- Resolved hardware/software issues and re-imaged PCs, minimizing downtime and standardizing deployments.
- Maintained service tickets, logs, and lifecycle documentation, supporting compliance and accurate data tracking.
Technical Project Manager
Thomson Reuters
11.1998 - 07.2009
- Deployed HP and Dell servers/workstations at 400+ client sites with timely, reliable installations.
- Coordinated client projects with cross-functional teams and vendors for smooth onboarding.
- Trained and supported end users, ensuring effective adoption of systems and applications.
- Maintained and troubleshot printers and hardware, supporting consistent availability across sites.
Skills
CompTIA A Certification
CompTIA Network Certification
Microsoft MCP Certification
Help Desk Support
Technical Troubleshooting
Microsoft Windows and Office
Teamwork and Collaboration
Multi-task on Multiple Levels
Interpersonal and Written Communication
Organize and Attention to Detail
Active Listening
Customer Service Support
Education
Information And Computer Science
Leeward College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"People will forget what you said, they will forget what you did, but they will never forget how you made them feel."
Maya Angelou
Timeline
System Engineer
GoDaddy
11.2009 - 03.2023
Technical Project Manager
Thomson Reuters
11.1998 - 07.2009
Information And Computer Science
Leeward College