Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Barberena

Centreville,US

Summary

Specializing in creatively leveraging the power of social media to increase customer engagement. Flexible, driven, and well-organized. To stay current with market trends and consumer needs, I've attended marketing seminars and conducted outside research. Having a strong work ethic as well as exceptional writing, editing, and research abilities. With many years of experience in marketing and sales, I am a personable and outgoing Brand Ambassador. Expert at representing products and presenting to small and large groups. Expertise in identifying emerging market trends and in-depth knowledge of social media marketing. Professional Brand Ambassador with numerous of years of experience and a broad understanding of marketing and sales tactics. Communication skills, social media knowledge, and the ability to influence potential customers through friendly conversation are all assets. Organized, efficient, and always willing to go above and beyond to ensure that content is delivered on time.

Highly experienced salesperson known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Salesperson - Jo Malone

Nordstrom
10.2025 - Current

Salesperson- Men's Fragrances

Nordstrom
06.2025 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Contributed to event marketing, sales and brand promotion.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Brand Ambassador

Coty
10.2024 - Current
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Developed strong working relationships with engineering, marketing, sales, and customer service personnel.
  • Looked at usage patterns to figure out how customers used the company's products and services.
  • Collaborated closely with clients to identify needs and challenges, as well as campaign themes that were solution-oriented.

Retrail Fragrance Support specialist

Macy's
09.2024 - 10.2024
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Talked to customers about certain fragrances, outlined restrictions, and educated them on policies.
  • Demonstrated products to assist customers in making perfume and fragrance purchases.
  • Raised brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Used my extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Demonstrated products to help customers understand the scents found in various perfumes.
  • Increased the team's revenue totals by bringing in more than certain amount in personal sales.

Ramp Agent

ABM
06.2021 - 05.2022
  • Worked with ramp agents to ensure that baggage was loaded onto the correct outbound flight.
  • Escorted guests to their assigned rooms, which included transporting luggage and following up on special requests for accommodations.
  • Was able to provide services quickly and with a high level of accuracy.
  • Was able to quickly resolve service-related issues.
  • The experience helped me improve customer service ratings.
  • Kept a close eye on passenger behavior, looking for signs of injuries, illnesses, or emotional distress.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
01.2027

Skills

  • Sales techniques
  • Sale expertise
  • Cross-selling products and services
  • Beauty product demonstration
  • Product description
  • Customer care
  • Relationship building
  • Customer engagement

Timeline

Salesperson - Jo Malone

Nordstrom
10.2025 - Current

Salesperson- Men's Fragrances

Nordstrom
06.2025 - Current

Brand Ambassador

Coty
10.2024 - Current

Retrail Fragrance Support specialist

Macy's
09.2024 - 10.2024

Ramp Agent

ABM
06.2021 - 05.2022

Bachelor of Arts - Psychology

Southern New Hampshire University