Carlos Becerra
Boise
Summary
Diligent shift lead as a bartender with background in managing large crowds and providing exceptional customer service. Known for effectively assisting patrons and ensuring smooth theatre experience. Demonstrates strong interpersonal skills and ability to handle diverse situations calmly.
Overview
9
9
years of professional experience
Work History
Theatre Usher/Concessions/Manager/Bartender Worker
Village Cinema
Boise, ID
03.2022 - Current
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Contributed to a safe environment by conducting thorough pre-show safety checks and promptly addressing potential hazards.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Participated in emergency planning, familiarizing oneself with evacuation routes, safety protocols, and first aid procedures.
- Upheld theatre policies regarding photography, recording devices, and prohibited items during performances.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
- Increased patron satisfaction through timely resolution of seating disputes or ticketing errors that arose during events.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
- Provided valuable feedback to management regarding patron experiences, identifying areas for potential improvement or increased efficiency.
- Developed a strong knowledge of theatre layout and seating arrangements, enabling prompt assistance to patrons seeking directions or seat locations.
- Sold admission, processed payments, and issued tickets.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
- Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Court Monitor/Front Desk Receptionist/Birthday Party Host
Altitude Trampoline Park
Boise, ID
02.2020 - 09.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked 5.5 hour shifts.
- Had customers and calls to answer both at the same time occasionally.
- Would have long lines of customers during weekends. Did have long period of hardly any patrons and mainly just deep cleaned when covid was around but not as strict.
Cook/dish Washer
Taqueria La Flama
Boise
06.2017 - 12.2019
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Education
High School Diploma -
Capital High School
Boise, ID05-2020
No Degree - Chemistry With Emphasis On Forensics
Boise State University
Boise, IDNo Degree - EMT
College of Western Idaho
Nampa, ID08-2025
Skills
- Flexibility
- Seating Assistance
- Emergency Procedures
- Excellent communication
- Organizational skills
- First aid knowledge
- Stress management
- Adaptability
- Positive attitude
- Reliability
- Policy Enforcement
- Safety Awareness
Languages
Spanish
Native or Bilingual
Timeline
Theatre Usher/Concessions/Manager/Bartender Worker
Village Cinema
03.2022 - Current
Court Monitor/Front Desk Receptionist/Birthday Party Host
Altitude Trampoline Park
02.2020 - 09.2021
Cook/dish Washer
Taqueria La Flama
06.2017 - 12.2019
No Degree - Chemistry With Emphasis On Forensics
Boise State University
High School Diploma -
Capital High School
No Degree - EMT
College of Western Idaho
Skills
- Cleaning and Sanitizing
- Entertainment Events
- Patron Directions
- Fit and able
- Safe motorcyclist
- Trained with handguns
- Dabble in reading