Tyler Berg
Napa,CA
Summary
Proven to enhance guest experiences at Cinemark through exceptional service and cleanliness, I excel in customer relations and maintaining safety protocols. My flexibility and time management skills contributed to a welcoming, efficient environment. Leveraging assertiveness and cleaning expertise, I consistently ensured satisfaction and venue excellence.
Overview
6
6
years of professional experience
Work History
Theatre Usher/Concessions Worker
Cinemark
Napa, CA
09.2021 - 10.2024
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
Custodial Worker
Buttercream Bakery & Diner
Napa, CA
06.2018 - 05.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Assisted in training new hires, sharing knowledge and expertise to help them become effective custodial workers.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
Associate of Arts - Cinematography
Santa Rosa Junior College
Santa Rosa, CA05.2025
High School Diploma -
Vintage High School
Napa, CA06.2020
Skills
- Flexibility
- Emergency Procedures
- Assertiveness
- Seating assistance
- Cleaning and sanitizing
- Safety awareness
- Guest service
- Customer Relations
Timeline
Theatre Usher/Concessions Worker
Cinemark
09.2021 - 10.2024
Custodial Worker
Buttercream Bakery & Diner
06.2018 - 05.2021
Associate of Arts - Cinematography
Santa Rosa Junior College
High School Diploma -
Vintage High School