Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

Carlos Betancourt

Boerne,TX

Summary

Successful Director of Sales Operations with proven skills in working with executives and sales team managers to develop and implement collective vision and effective sales strategies. Highly analytical, driven and proactive building and leveraging tools to catapult teams to ever-high levels of sales success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner/General Manager of Operations

United Auto of San Antonio
06.2022 - Current
  • Oversaw all aspects of daily operations involving finance, inventory control, sales performance, service provision and parts management.
  • Maintained responsibility over both monthly and annual budgets, effectively attaining set goals
  • Proactively attended weekly live auctions and engaged in daily online bidding to obtain inventory
  • Optimized ROI through strategic management of vendor relationships and contracts.
  • Processed and managed state title paperwork and associated documentation.

General Sales Manager

Hill Country Honda
06.2021 - 06.2022
  • Directed and organized a multi-tiered workforce consisting of sales associates, managers, call center representatives, and financial experts
  • Achieved historic gross profit records at the dealership
  • Achieved year-over-year sales growth
  • Oversaw advertising, KPIs, internet leads and inventory management.
  • Attended weekly auctions to procure inventory as well as online auctions
  • Established a customized onboarding process, providing thorough training materials for all employees.
  • Played an integral role in organizing and overseeing staff's daily training activities
  • Successfully handled a range of Human Resources duties including talent acquisition, termination procedures, and personnel support.
  • Ensured collaboration with service department for effective processing and billing of repair orders, optimizing ROI.
  • Collaborated with various vendors to execute advertising and customer acquisition campaigns.
  • Revamped pay plans, commissions, dress code, employee incentives, and schedules to enhance retention and boost morale
  • Worked closely with Finance Director to maintain departmental alignment and resolve any contractual or lending challenges.
  • Managed projections and financial goals for the sales and finance department.

General Manager

MobilityWorks
06.2019 - 06.2021
  • Managed all aspects of store operations including financials, KPIs, HR duties, sales, medical equipment, service, parts and rental fleet.
  • Oversaw the development and attainment of monthly and annual store budgets and goals
  • Monitored and maintained customer data using SalesForce.
  • Oversaw service department operations to meet budget targets for customer pay gross profit and billable hours.
  • Ensured compliance with state, NMEDA, and floorplan audit standards
  • Managed fleet and commercial business involving public transportation companies, federal contracts, and private businesses
  • Generated referrals by networking with influencers in the area
  • B2B sales
  • Took store from number 19 in the nation (out of 103 stores) to number 2 in total gross profit
  • Highest producing store in the western region
  • Set new records for both gross profit and units in the region
  • Maintained a 91% customer satisfaction rating (national average is 83%)
  • Had a 21% growth YOY from 2019 to 2020
  • Member of the Leadership Growth Committee as well as the National Inventory and Purchasing Team

New Car Director

Toyota of Boerne
02.2017 - 03.2019
  • Managed a large team of Sales Associates, Team Leaders, and a New Car Manager consisting of over 50 members
  • Achieved record-breaking volume and gross profit for the store
  • Increased the turn rate each month from the previous year
  • Oversaw new car advertising, successfully managed internet leads, and efficiently handled inventory management.
  • Organized daily training sessions for current employees and implemented a structured onboarding program for new hires.

FINANCE MGR/NEW & USED CAR MANAGER

CAVENDER TOYOTA
04.2011 - 02.2017
  • Assisted the New & Used Car Directors in achieving monthly and yearly goals
  • Played an integral part in taking the sales department from 350 cars to 1,100 cars per month
  • Helped take the Used Car Department to #1 in the nation
  • Worked over 65% of the department’s deals each month
  • Assisted in the daily training and management of over 100 employees and staff.

SALESMAN/TEAM LEAD/FINANCE MGR

IPAC CHRYSLER
07.2005 - 03.2011

DIRECTOR OF DEVELOPMENT

VARIOUS NON-PROFIT ORGANIZATIONS
08.1999 - 06.2005
  • Duties included planned giving, estate planning, grant writing, special events, annuities, individual and corporate donor solicitations
  • B2B sales as needed to acquire funds.

Education

CRIMINAL JUSTICE/ACCOUNTING -

Florida International University
08.1996

Skills

  • Call Center Management
  • Fluent in Spanish (read, write and speak)
  • US Army Veteran
  • Real Estate & Multiple Property Management
  • Strategic Planning
  • Sales management
  • Employee Development
  • Operations Management
  • Staff Management
  • Sales Leadership
  • Negotiation
  • KPI Management
  • Regulatory Compliance
  • Talent Development

Certification

  • General Manager's School

Accomplishments

  • Army Achievement Medal
  • 95% Score on Hogan Business Acumen Exam
  • Salesman and Sales Manager of the Year
  • JCPenney Gold Rule Award for Excellence in Non-Profit work.

Affiliations

  • Motorcycle Riding
  • Golfing
  • Spending time with family

Languages

Spanish
Native/ Bilingual

Timeline

Owner/General Manager of Operations

United Auto of San Antonio
06.2022 - Current

General Sales Manager

Hill Country Honda
06.2021 - 06.2022

General Manager

MobilityWorks
06.2019 - 06.2021

New Car Director

Toyota of Boerne
02.2017 - 03.2019

FINANCE MGR/NEW & USED CAR MANAGER

CAVENDER TOYOTA
04.2011 - 02.2017

SALESMAN/TEAM LEAD/FINANCE MGR

IPAC CHRYSLER
07.2005 - 03.2011

DIRECTOR OF DEVELOPMENT

VARIOUS NON-PROFIT ORGANIZATIONS
08.1999 - 06.2005

CRIMINAL JUSTICE/ACCOUNTING -

Florida International University

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Carlos Betancourt