Carlos Boyd
Kansas City,MO
Summary
Technical Specialist with strong analytical and problem-solving skills, adept at deploying and maintaining complex systems. Proven ability to collaborate with cross-functional teams, fostering environment of trust and flexibility. Skilled in troubleshooting, system optimization, and providing technical support. Known for delivering consistent results and adapting to evolving project requirements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Consultant - Salesforce
Diabsolut
07.2022 - 09.2023
- Mentored junior consultants on best practices for Salesforce development and project management methodologies.
- Created and implemented Salesforce user adoption strategy. Involved building and delivering multiple workshop and training materials, resulting in user adoption increasing by 60%
- Designed Salesforce Applications and page layouts for end users.
- Troubleshooted client support tickets.
- Provided project estimates and quotes for client engagements.
Senior Salesforce Consultant
TechnoPath
01.2022 - 07.2022
- Collarborates with clients and end-users to gather, understand, and define business requirements
- Configured Salesforce - Nonprofit Success Pack (NPSP) to meet business needs
- Created Salesforce end-user training and business process documentation
- Collaborates with team members using agile methodology to design a solution that will meet a client's business requirements and fulfill user stories
Salesforce Consultant
DLH Salesforce Consulting Services
01.2021 - 01.2022
- Designed cloud architecture solutions to enhance operational efficiency and scalability.
- Led migration projects for clients, ensuring seamless transitions to cloud environments.
- Analyzed client requirements to recommend tailored cloud services and solutions.
- Conducted training sessions for stakeholders on best practices in cloud utilization and management.
Junior Salesforce Administrator
SnapIT Solutions
05.2021 - 10.2021
- Configured Salesforce settings to enhance user experience and streamline processes.
- Developed training materials for end-users, improving system adoption across departments.
- Conducted regular data audits to ensure accuracy and integrity of Salesforce records.
- Collaborated with cross-functional teams to identify system enhancements and implement solutions.
- Analyzed user feedback to drive continuous improvements in system usability and performance.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
IS Technical Specialist
Federal Reserve Bank of Kansas City
11.2016 - Current
- Project Manager (‘18 – Present) Supervising release processes around DNP, an analytics tool which allows federal agencies to detect and prevent improper payments made to vendors, loan recipients, and other beneficiaries.
- Manage updates & releases to the environment including resource allocation, open tickets & other task management, and vendor management.
- Serve as the ‘voice’ of the DNP to other groups in the KC branch.
- Identify and address risks posed by introduction of new code and connections into existing system.
- Examine release documentation to ensure compliance to bank standards.
- Assess Amazon Web Service offerings being introduced into the environment to ensure Service Level Agreements (SLA’s) are being met.
- ScrumMaster – TPM / PPS (‘16 – ‘18) Led a scrum team during migration of a major operational system from the Philadelphia Reserve Bank to Kansas City.
- Partnered with technical and business to gain buy-in from stakeholders on the bank’s Agile transformation.
- Led daily stand-ups, partnered with Product Owner on Sprint planning & backlog grooming.
Network Systems Support Administrator
Sprint/Ericsson
12.2005 - 12.2015
- Provided capability to support new wireless network metrics for new technologies by installing new application software.
- Supported internal customers by ensuring 99.9% availability of operational measurement data for wireless network.
- Ensured strong application performance by conducting application maintenance, including disk compression and database repair and compression.
- Created and peer reviewed methods of procedures for installing new software created by development team to inform process improvements.
- Diagnosed and resolved network element data collection issues and eliminated data loss by creating and implementing UNIX shell scripts to clean data storage directories.
Systems Programmer
State Street
04.2003 - 11.2005
- Maintained and enhanced multi-client financial reporting application that monitored securities purchase price.
- Developed technical requirements and testing plans with accountants to ensure business client specifications were met.
- Assisted accountants with validating data for general ledgers and tax forms.
- Developed and implemented mass mutual application for quarterly financial statements and GAAP reporting application.
- Performed front line technical support as part of a global team to deliver exemplary customer service to operations clients.
- Coordinated with clients, colleagues, and vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by automation tools.
Software Engineer III
Sprint/Ericsson
05.1998 - 07.2003
- Designed and implemented visitor and pageview reporting and analytics website for upper management to monitor site traffic.
- Oversaw analysis, programming and testing using company structured methodologies.
- Managed and implemented development of wireless local number portability for software licensing application.
Education
Master of Business Administration (MBA) -
Baker University
Bachelor of Science - Computer Information Systems
Missouri State University
Skills
- Automated Systems
- Change Management
- Configuration Management
- Database Management
- Process Improvement
- Project Management
- Release Management
- System Analysis
- Systems Programming
- Vendor Management
- User training expertise
- Proficient in Salesforce
Certification
- Salesforce Administrator, Salesforce
- Salesforce Sales Cloud, Salesforce
- Business Analyst, Salesforce
Timeline
Consultant - Salesforce
Diabsolut
07.2022 - 09.2023
Senior Salesforce Consultant
TechnoPath
01.2022 - 07.2022
Junior Salesforce Administrator
SnapIT Solutions
05.2021 - 10.2021
Salesforce Consultant
DLH Salesforce Consulting Services
01.2021 - 01.2022
IS Technical Specialist
Federal Reserve Bank of Kansas City
11.2016 - Current
Network Systems Support Administrator
Sprint/Ericsson
12.2005 - 12.2015
Systems Programmer
State Street
04.2003 - 11.2005
Software Engineer III
Sprint/Ericsson
05.1998 - 07.2003
Bachelor of Science - Computer Information Systems
Missouri State University
Master of Business Administration (MBA) -
Baker University
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