Carlos Brownlee
Canal Winchester,OH
Summary
General manager of operations with experience overseeing daily operations, building strategic plans, and increasing revenue. Proven track record improving operational efficiency through targeted process improvements. Leadership strengths focus on team cohesion, performance management, and measurable results. Background supports growth aligned to business goals and productivity gains.
Overview
34
34
years of professional experience
Work History
General Manager of Operations
Arby's Restaurant
Hilliard, Ohio
04.2008 - Current
- Oversaw daily operations across multiple departments while following established protocols.
- Supported daily Arby's restaurant operations across dining room, drive-thru, and kitchen teams.
- Coordinated hiring, onboarding, and training processes for Arby's crew members and shift leaders to enhance team readiness.
- Recruited, hired, and trained new staff members according to organizational standards.
- Supported training programs for new employees, including orientation and onboarding activities.
- Built staff schedules to cover labor needs and busy service periods.
- Monitored food safety practices to ensure compliance with health regulations,, sanitation, and health code compliance at Arby's location.
- Managed inventory ordering and stock rotation for Arby's kitchen supplies.
- Processed cash deposits accurately during restaurant shifts to ensure financial integrity. and register procedures during restaurant shifts.
- Resolved guest concerns and supported consistent service at Arby's restaurant.
- Resolved escalated customer service issues promptly.
- Helped with performance reviews, coaching, and discipline for Arby's operations staff.
- Reviewed employee performance and shared feedback on strengths and improvement areas.
- Analyzed operational performance reports to identify areas for improvement and optimize efficiency.
- Provided strategic direction to staff members, aligning team efforts with operational goals.
- Worked with marketing team to develop promotional campaigns for products or services.
Assistant General Manager of Operations
Burger King
Columbus, Ohio
06.2004 - 01.2008
- Reviewed labor, sales, and operational reports for management decisions.
- Monitored inventory levels and coordinated supply orders to ensure operational readiness.
- Trained employees on food safety, sanitation, and service standards.
- Implemented cash handling procedures to ensure accuracy in financial transactions,, deposit, and register control procedures.
- Supported development and rollout of new operations processes and procedures.
- Analyzed labor, sales, and operational reports to inform management decisions.
- Resolved customer complaints in a professional and courteous manner.
- Built weekly schedules to support efficiency and shift coverage.
- Tracked employee attendance records and took corrective action.
- Represented employee concerns and resolved staff conflicts.
- Followed health, safety, and environmental regulations.
- Assisted in developing and implementing new operations process to enhance efficiency.
- Guided team members on best use of available resources while completing tasks.
- Reviewed invoices and budgets for accuracy and compliance with budget guidelines.
- Supported opening and closing procedures for Burger King locations.
Assistant Store Manager
McDonald's Restaurant
Reynoldsburg, Ohio
02.1993 - 05.2004
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised McDonald's restaurant shifts and supported daily store operations
- Trained crew on service standards, food safety, and cleaning procedures
- Monitored cash handling, drawer counts, and register accuracy
- Resolved customer service issues during peak meal periods to maintain satisfaction and efficiency
- Enforced health, safety, and sanitation standards across restaurant areas
- Aided store manager in hiring, onboarding, and coaching staff to enhance team performance
- Addressed customer complaints by actively listening, recording details, and offering tailored solutions
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
High School Diploma -
The American Academy
Salt Lake City, UT06-2025
Skills
- Operations management
- Restaurant operations
- Inventory control and management
- Food safety compliance
- Cash handling
- Labor scheduling
- Staff training and development
- Team leadership
- Performance coaching
- Clear communication
- Customer service
- Problem solving and conflict resolution
- Clear communication
- Staff development
- Leadership and building
- Inventory management
Timeline
General Manager of Operations
Arby's Restaurant
04.2008 - Current
Assistant General Manager of Operations
Burger King
06.2004 - 01.2008
Assistant Store Manager
McDonald's Restaurant
02.1993 - 05.2004
High School Diploma -
The American Academy