Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Carlos Bustamante

Miami,FL

Summary

Versatile Operations Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

8
8
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Miami, FL
10.2020 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Pre-litigation Legal Aid

The Property Advocates P.A
Miami, FL
11.2018 - 09.2020
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Accounts Receivable Manager

Andreu, Palma, Lavine, and Solis PLLC.
Miami, FL
02.2017 - 10.2018
  • Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
  • Negotiated payment plans with past due customers while ensuring full compliance with company policies.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Implemented new procedures within the Accounts Receivable department to improve efficiency.

Pharmacy Technician

CVS Pharmacy
Miami, FL
06.2016 - 02.2017
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-2016

Skills

  • Customer Relations
  • Accounts Receivable
  • Staff Development
  • Workforce Management
  • Complex Problem-Solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operations Manager

CVS Pharmacy
10.2020 - Current

Pre-litigation Legal Aid

The Property Advocates P.A
11.2018 - 09.2020

Accounts Receivable Manager

Andreu, Palma, Lavine, and Solis PLLC.
02.2017 - 10.2018

Pharmacy Technician

CVS Pharmacy
06.2016 - 02.2017

High School Diploma -

Miami Senior High School

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Carlos Bustamante