Carlos Canaan
Coral Springs,FL
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Uhual
04.2017 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Store Manager
Walmart
11.2013 - 03.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with employees to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Zone Manager
Walmart
01.2010 - 02.2013
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for the company.
Sales Associate
Walmart
09.2007 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Marketing
Berkeley College
New York, NYSkills
- Financial Forecasting
- Labor Cost Controls
- Financial Statements
- Manage Budgets
- Project Planning
- Staff Development
- Microsoft Windows
- Risk Management
- Business Management Principles
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Uhual
04.2017 - 08.2021
Assistant Store Manager
Walmart
11.2013 - 03.2017
Zone Manager
Walmart
01.2010 - 02.2013
Sales Associate
Walmart
09.2007 - 12.2009
Bachelor of Science - Marketing
Berkeley College
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