Carlos Canaan
Coral Springs,FL
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Uhual
East Rutherford, NJ
04.2017 - 08.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Store Manager
Walmart
North Bergen, NJ
11.2013 - 03.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with employees to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Zone Manager
Walmart
Kearny, NJ
01.2010 - 02.2013
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for the company.
Sales Associate
Walmart
Kearny, NJ
09.2007 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Marketing
Berkeley College
New York, NYSkills
- Financial Forecasting
- Labor Cost Controls
- Financial Statements
- Manage Budgets
- Project Planning
- Staff Development
- Microsoft Windows
- Risk Management
- Business Management Principles
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Uhual
04.2017 - 08.2021
Assistant Store Manager
Walmart
11.2013 - 03.2017
Zone Manager
Walmart
01.2010 - 02.2013
Sales Associate
Walmart
09.2007 - 12.2009
Bachelor of Science - Marketing
Berkeley College