Carlos Carrillo
Sunland Park,NM
Summary
Dynamic SME Team Leader at Nellson with a proven track record in optimizing production workflows and enhancing operational efficiency. Skilled in coaching and mentoring, I developed effective training programs and implemented quality control measures, driving significant improvements in team performance and compliance with industry standards.
Overview
10
10
years of professional experience
Work History
SME Team Leader
Nellson
Ontario, CA
02.2021 - 03.2026
- Led cross-functional teams to optimize production workflows and enhance operational efficiency.
- Developed training programs for new team members, improving onboarding process effectiveness.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
Sr Mixer
Nellson
Ontario, CA
02.2021 - 03.2026
- Operated mixing equipment to produce high-quality nutritional products.
- Monitored ingredient measurements for accuracy and consistency in formulations.
- Maintained cleanliness and organization of mixing area to ensure safety standards.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Assisted in troubleshooting equipment malfunctions to minimize downtime during operations.
- Recorded production data accurately for compliance with quality assurance protocols.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
Saleman
Audio Express
Las Vegas
01.2018 - 01.2020
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Implemented product demonstrations to highlight features and benefits effectively.
- Trained new sales staff on product knowledge and sales techniques.
- Analyzed customer feedback to identify areas for service improvement.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
Service Advisor
Charlie Clark Nissan
El Paso TX
04.2016 - 05.2017
- Provided exceptional customer service to ensure client satisfaction and loyalty.
- Advised customers on vehicle maintenance and repair options based on needs assessment.
- Coordinated service appointments and managed workflow to optimize efficiency in operations.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Implemented process improvements that enhanced service delivery times and overall effectiveness.
- Analyzed customer feedback to identify trends and develop strategies for service enhancement.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Associate
Charlie Clark Nissan
El Paso TX
03.2016 - 04.2017
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Utilized CRM systems to track sales leads and manage customer interactions effectively.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Conducted product demonstrations, highlighting features and benefits to potential customers.
- Developed strong relationships with clients through consistent follow-up and personalized communication.
- Implemented feedback mechanisms to identify areas for process improvement within the sales department.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NMSkills
Coaching and mentoring
Stakeholder management
Strategic thinking
Training and mentoring
Teamwork and collaboration
Multitasking Abilities
Reliability
Problem-solving
Timeline
SME Team Leader
Nellson
02.2021 - 03.2026
Sr Mixer
Nellson
02.2021 - 03.2026
Saleman
Audio Express
01.2018 - 01.2020
Service Advisor
Charlie Clark Nissan
04.2016 - 05.2017
Sales Associate
Charlie Clark Nissan
03.2016 - 04.2017
High School Diploma -
Santa Teresa High School