Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Kasmin J. Brown

5003 Forest Hill Road,MS

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled leader in management sector with proven ability to drive team success and deliver impactful results. Adept at fostering collaboration and adapting to evolving needs, ensuring reliable and consistent performance. Expertise in strategic planning, process optimization, and conflict resolution, paired with strong focus on achieving measurable outcomes.

Overview

24
24
years of professional experience
1
1
Certification

Work History

SME Team Leader

Pearl Interactive Network
10.2021 - 10.2024


  • Developed a positive work culture within the team, fostering open communication and collaboration among members.
  • Ensured adherence to company policies and procedures, providing regular training sessions for ongoing compliance awareness among team members.
  • Maintained open channels of communication with senior leadership regarding SME Team Leader''s achievements in meeting targets or exceeding expectations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services.

Manager

SmartStyle
08.2000 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Associate of Arts -

Hinds Community College
Raymond, MS
05-2025

Certification in Cosmetology - Cosmetology

Academy of Hair Design
Jackson, MS
03-2000

Skills

  • Coaching and Mentoring
  • Stakeholder Management
  • Strategic Thinking
  • Training and mentoring
  • Teamwork and Collaboration
  • Multitasking
  • Multitasking Abilities

Websites

Personal Information

Title: Student

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Certification

  • Cosmetology

Languages

English
Full Professional

Interests

  • Strategy Games
  • I like working with my hands and fixing things
  • Enjoy participating in [activity] for overall physical and mental well-being

Timeline

SME Team Leader

Pearl Interactive Network
10.2021 - 10.2024

Manager

SmartStyle
08.2000 - 01.2022

Associate of Arts -

Hinds Community College

Certification in Cosmetology - Cosmetology

Academy of Hair Design
Kasmin J. Brown