Carlos Casarez
Laredo,TX
Summary
Bilingual and results-driven professional with 8+ years of experience in sales, customer service, dispatching, and administrative support. Proven ability to exceed sales targets, resolve customer concerns efficiently, and support operations across fast-paced environments. Adept in CRM systems, warehouse logistics, and office technologies. Recognized for top performance and dedication to customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Clerk Assistant
Carter
Laredo, TX
06.2023 - Current
- Performs clerical duties including typing, filing, and completion of simple forms. Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment. Answers phones, directs calls to appropriate individuals, and prepares messages. Sending out emails and responding back.
- Dispatcher for both South and North bound trailers.
Warehouse Worker
Spherion
Laredo, TX
03.2023 - 06.2023
- Managed all tasks on the production line, including cleaning, sorting, and operating pallet jacks. Utilized the code system to finalize merchandise for the outbound shipment.
Sales Representative
Cricket Wireless Mobilelink
Laredo, TX
05.2017 - 03.2023
- Promote and sell wireless services and devices to prospective and existing customers
- Educate clients on plans, policies, and device options to tailor offerings to their needs
- Manage daily store operations including opening/closing, inventory control, and cleanliness
- Conduct outreach via cold calling and social media marketing to drive traffic and revenue
- Recognized multiple times for top monthly sales performance
Sales Representative/Customer Service
UnitedHealth Group
Laredo, TX
09.2016 - 03.2017
- Advise and educate on sell for part D insurance plans for prescription/ medicine. Perform customer service to members by making doctor appointments, find out about claims, assist with billing, make sales, talk with medical groups and affiliated providers to help with claims, work daily with multiple internal programs including external such as outlook and provide members with any health insurance question about their policies.
Customer Service and Sales Representative
Convergys
Laredo, TX
07.2012 - 08.2015
- Responsibilities
- Process customer work order information on to billing systems
- Skills Used
- Provide excellent customer quality
- Able to process customer order information at fast pace into operating systems
- Able to exceed in customer sales
Kitchen Staff/Cashier
Burger King
Laredo, TX
06.2010 - 05.2011
- Prep food, janitorial, dishwasher, inventory, cashier
Education
Nursing Education
Laredo Community College
Laredo, TXHigh school or equivalent - undefined
J.W. Nixon
Laredo, TX01.2012
Skills
- Data Entry (6years)
- Sales Management (5 years)
- Sales (8 years)
- Customer Service (8 years)
- Insurance Sales (6 years)
- Merchandising (5 years)
- Team Leader (2 years)
- Microsoft Windows (10 years)
- Salesforce (8 years)
- Cashier (5 years)
- Customer Relations (8 years)
- Cold calling (8 years)
- Marketing (5 years)
- Cash Management (5 years)
- Operating Systems (8 years)
- Warehouse distribution (Less than 1 year)
- Account Management (8 years)
- Retail sales (5 years)
- Commercial Cleaning (5 years)
- Operations (2 years)
- Policy Development (5 years)
- Pallet jack (Less than 1 year)
Certification
- Driver's License March 2017 to January 2022
- Certified in Microsoft Word
- Certified in Excel
- Most Sales for store March 2018 to April 2018
- Top sales associate for March and April
Languages
English - Expert
Spanish - Expert
Awards
Most sales August 2020 Most sales sold for the month of August, Most sales for a store December 2017 Most sales sold for December for a store, compassionate achievement certificate January 2017 got recognized for being compassionate on every call heard and customer giving me a good survey for the month., Most sales July 2014 Most sales for a team in a month, Most sales April 2014 Most sales in a month for individual, Most sales August 2013 Most sales sold for the month as part of a team
Timeline
Office Clerk Assistant
Carter
06.2023 - Current
Warehouse Worker
Spherion
03.2023 - 06.2023
Sales Representative
Cricket Wireless Mobilelink
05.2017 - 03.2023
Sales Representative/Customer Service
UnitedHealth Group
09.2016 - 03.2017
Customer Service and Sales Representative
Convergys
07.2012 - 08.2015
Kitchen Staff/Cashier
Burger King
06.2010 - 05.2011
High school or equivalent - undefined
J.W. Nixon
Nursing Education
Laredo Community College