Carlos Castellanos
Whittier,CA
Summary
Proven Driver with a track record of punctuality and reliability, honed at Guarantee Records Management. Excelled in safe driving practices and customer engagement, enhancing client loyalty and resolving complaints with professionalism. Skilled in time management and effective communication, contributing to team productivity and customer satisfaction.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Driver
Guarantee Records Management
08.2015 - 09.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Driver/Guard
Dunbar Armored
07.2013 - 09.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Cerritos College
Norwalk, CA 09.2009 - 05.2012
High School Diploma -
Bel Gardens High School
Bell Gardens, CA 09.2009 - 08.2012
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
Problem-Solving
Safe Driving Practices
Punctual and Reliable
Patience and understanding
Defensive Driving
Relationship Building
Customer Engagement
Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Driver
Guarantee Records Management
08.2015 - 09.2024
Driver/Guard
Dunbar Armored
07.2013 - 09.2014
Cerritos College
09.2009 - 05.2012
High School Diploma -
Bel Gardens High School
09.2009 - 08.2012
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