Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Cheatham

East Hartford,CT

Summary

Accomplished Operations Manager with a proven track record at ITG, adept with enhancing team leadership. Excelled in improving operational outcomes by implementing effective labor management. Demonstrated excellence in customer service, ensuring project success and stakeholder satisfaction.

Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

24
24
years of professional experience

Work History

Construction Coordinator

BTR
02.2024 - Current

Managed commercial construction projects by working effectively with subcontractors, engineers.

Kept projects on schedule while serving as project leader.

Oversaw all FTTH underground and MDU projects from start to finish.

Facilitated smooth handover of completed underground and MDU projects by preparing comprehensive closeout documentation packages for clients'' reference.

Performed visual inspections

Operations Manager

ITG
10.2018 - 02.2024

Supervised operations staff and kept employees compliant with company policies and procedures.

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Analyzed and reported on key performance metrics to senior management.

Trained and guided team members to maintain high productivity and performance metrics.

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Developed and maintained relationships with our business partners

Operations Manager

TSI
04.2014 - 06.2016

Supervised operations staff and kept employees compliant with company policies and procedures.

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Analyzed and reported on key performance metrics to senior management.

Trained and guided team members to maintain high productivity and performance metrics.

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Developed and maintained relationships with our business partners

Operations Manager

FTS USA
01.2013 - 04.2014

Supervised operations staff and kept employees compliant with company policies and procedures.

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Analyzed and reported on key performance metrics to senior management.

Trained and guided team members to maintain high productivity and performance metrics.

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Developed and maintained relationships with our business partners

Operations Manager

FTS USA
01.2011 - 12.2012

Supervised operations staff and kept employees compliant with company policies and procedures.

Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Analyzed and reported on key performance metrics to senior management.

Trained and guided team members to maintain high productivity and performance metrics.

Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Developed and maintained relationships with our business partners

Commercial Supervisor

AM Broadband
01.2008 - 12.2010

Provided ongoing training and guidance to team members, enhancing their skills and performance levels.

Collaborated with Comcast teams to ensure successful project execution and delivery.

Implemented quality control measures to maintain high standards of products or services provided by the company.

Conducted regular evaluations of staff performance, implementing improvement measures when needed.

Field/Commercial Technician

SRS Communications
10.2000 - 01.2008

Worked in homes and businesses to install and repair telecommunications cables. Often work directly with the customer, and customer service to diagnostic equipment on service calls. Performed new installations, this could be phone lines, internet cables or cable television.

Education

High School Diploma -

James Monroe High School
Bronx NY
06-1994

Skills

  • Construction scheduling
  • Labor management
  • Documentation control
  • Crew scheduling
  • Subcontractor monitoring
  • Customer service
  • Team leadership
  • Policies and procedures implementation
  • Problem-solving
  • Operations management

Timeline

Construction Coordinator

BTR
02.2024 - Current

Operations Manager

ITG
10.2018 - 02.2024

Operations Manager

TSI
04.2014 - 06.2016

Operations Manager

FTS USA
01.2013 - 04.2014

Operations Manager

FTS USA
01.2011 - 12.2012

Commercial Supervisor

AM Broadband
01.2008 - 12.2010

Field/Commercial Technician

SRS Communications
10.2000 - 01.2008

High School Diploma -

James Monroe High School
Carlos Cheatham