Accomplished Operations Manager with a proven track record at ITG, adept with enhancing team leadership. Excelled in improving operational outcomes by implementing effective labor management. Demonstrated excellence in customer service, ensuring project success and stakeholder satisfaction.
Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Managed commercial construction projects by working effectively with subcontractors, engineers.
Kept projects on schedule while serving as project leader.
Oversaw all FTTH underground and MDU projects from start to finish.
Facilitated smooth handover of completed underground and MDU projects by preparing comprehensive closeout documentation packages for clients'' reference.
Performed visual inspections
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Trained and guided team members to maintain high productivity and performance metrics.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with our business partners
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Trained and guided team members to maintain high productivity and performance metrics.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with our business partners
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Trained and guided team members to maintain high productivity and performance metrics.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with our business partners
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Trained and guided team members to maintain high productivity and performance metrics.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with our business partners
Provided ongoing training and guidance to team members, enhancing their skills and performance levels.
Collaborated with Comcast teams to ensure successful project execution and delivery.
Implemented quality control measures to maintain high standards of products or services provided by the company.
Conducted regular evaluations of staff performance, implementing improvement measures when needed.
Worked in homes and businesses to install and repair telecommunications cables. Often work directly with the customer, and customer service to diagnostic equipment on service calls. Performed new installations, this could be phone lines, internet cables or cable television.